Kelvin Roa

Effective communication with staff members.

• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common
• Trained and mentored all new personnel to maximize quality of service and performance.

• Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces
• Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.