Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelvin Sorto

Houston

Summary

Driven and adaptable professional with a strong work ethic, excellent communication skills, and a commitment to delivering high quality service in fast paced environments. Recognized for being dependable, quick to learn, and able to build positive relationships with customers and team members alike. Brings a proactive mindset, strong problem solving abilities, and the confidence to handle responsibilities independently while maintaining professionalism under pressure. Eager to contribute to a team oriented workplace and continue developing valuable skills for long term growth and success.

Overview

3
3
years of professional experience

Work History

Bellhop

Hotel ZaZa Museum District
Houston
10.2024 - 05.2026
  • Greeted guests warmly upon arrival at Hotel ZaZa Museum District.
  • Assisted guests with luggage and provided information about hotel amenities.
  • Maintained cleanliness and organization of the lobby and entrance areas.
  • Responded to guest inquiries and resolved minor issues to enhance satisfaction.
  • Provided local area information, enhancing the overall guest experience at the hotel.
  • Ensured that all guest requests were promptly attended to in a professional manner.
  • Assisted guests with inquiries about local attractions, restaurants, and transportation options.

Team Member

Popeyes
Houston
02.2023 - 08.2023
  • Prepared and served food items according to quality standards.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted customers with menu selections and order modifications.
  • Operated cash registers to process payments from customers.

Education

Alief Taylor High School
Houston, TX

Skills

  • Team collaboration
  • Customer service
  • Communication skills
  • Initiative and Self-motivation
  • Foreign language skills
  • Cash handling experience
  • Team building
  • Guest relations
  • Effective communication
  • Critical thinking
  • Conflict resolution

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Bellhop

Hotel ZaZa Museum District
10.2024 - 05.2026

Team Member

Popeyes
02.2023 - 08.2023

Alief Taylor High School
Kelvin Sorto