Kelvisha Brown
Frisco,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
MAC Salespersons
Nordstrom
05.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped with product questions, selections, purchases, and online orders.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Build connections and set appointments with clients.
Representative
Charles Lea Center For Rehabilitation
10.2018 - 03.2021
- Greeted visitors warmly to set tone of welcoming experience and provide friendly atmosphere.
- Handled visitor complaints quickly and professionally to restore confidence and prevent loss of business.
- Coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on individuals and their lifestyle needs.
Customer Service Representative
Usa Today
08.2013 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Connected with mail couriers to ensure they follow customer directions.
Education
High School Diploma -
Paul M. Dorman High School
Roebuck, SC05.2013
Skills
- Cross-Selling Products and Services
- Customer Engagement
- Account Management
- Relationship Selling
- Customer Care
- Up-Selling
- Paperwork Processing
- Records Management
- Customer Support
- Information Security
Timeline
MAC Salespersons
Nordstrom
05.2021 - Current
Representative
Charles Lea Center For Rehabilitation
10.2018 - 03.2021
Customer Service Representative
Usa Today
08.2013 - 10.2018
High School Diploma -
Paul M. Dorman High School
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