Kelyn Sequeira
Pennsauken,NJ
Summary
Detail-oriented professional with 4+ years of experience in customer service, retail, and healthcare. Expertise in managing high-volume transactions and leading teams while ensuring compliance with operational policies. Bilingual in English and Spanish, with a strong ability to build customer relationships and communicate effectively in diverse environments. Proven skills in multitasking, problem-solving, and maintaining accuracy under pressure, committed to operational excellence and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Banker
JPMorgan Chase
Willingboro, New Jersey
12.2020 - Current
- Identified fraudulent checks and counterfeit currency with 99% accuracy, reducing risk exposure at the branch level.
- Detected and reported suspicious activity that led to a reduction in fraud losses.
- Safeguarded customer information by consistently following data privacy protocols, helping uphold Chase’s reputation for security and integrity.
- Served as a trusted liaison for Spanish-speaking customers, handling over 60% of Latino customer interactions at the branch, improving customer satisfaction and loyalty.
Cashier Supervisor
Dicks Sporting Goods
Burlington, New Jersey
04.2024 - 11.2024
- Supported smooth store operations during inventory cycles by assisting with tagging, front-end audits, and coordination with floor staff.
- Supervised a team of 2 to 4 cashiers per shift, ensuring timely breaks, high service standards, and adherence to POS procedures.
- Leveraged in-depth sports knowledge (soccer, basketball, baseball, etc.). To assist customers with informed product recommendations, contributing to an increase in average transaction value during peak seasons.
Pharmacy Technician
Walgreens
Pennsauken, NJ
09.2013 - 04.2020
- Accurately filled and dispensed an average of 400+ prescriptions daily in a fast-paced, densely populated community pharmacy.
- Delivered clear communication and compassionate service to a diverse clientele, including Spanish-speaking customers, improving patient understanding and adherence to medication regimens.
- Communicated directly with insurance companies and healthcare providers to clarify prescriptions and resolve insurance issues, reducing prescription processing delays.
- Efficiently located and restocked new inventory from incoming shipments, reducing medication restocking time by 25%, and enabling pharmacists and technicians to focus more on filling prescriptions and assisting customers.
Education
High School Diploma -
Camden County Technical School
Pennsauken, NJ06-2013
Skills
- Inventory management
- Effective communication
- Bilingual proficiency
- Financial planning
- Efficient in managing digital records, and ensuring data accuracy
- Data privacy and confidentiality
- Efficient in POS and banking systems
Languages
Spanish
Native/ Bilingual
American Sign Language
Limited
Certification
Notary Public
Timeline
Cashier Supervisor
Dicks Sporting Goods
04.2024 - 11.2024
Associate Banker
JPMorgan Chase
12.2020 - Current
Pharmacy Technician
Walgreens
09.2013 - 04.2020
High School Diploma -
Camden County Technical School