ISABELLA ORSINI
Bothell,WA
Summary
Professional with 12 years of experience in customer service and cash management. Proven ability to communicate effectively and solve problems efficiently while managing multiple tasks. Committed to pursuing opportunities in public works that foster growth and professional development.
Overview
5
5
years of professional experience
Work History
Associate Banker
Chase Bank JP Morgan
Kirkland, Washington
09.2025 - Current
- Assisted clients with account inquiries and transaction processing.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Collaborated with team members to enhance customer service experiences.
- Managed daily cash handling and balanced cash drawers accurately.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Supported branch operations by maintaining organized records and documentation.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Established strong relationships with customers to increase customer loyalty.
Shift Supervisor and Barista Trainer
Starbucks's
Kirkland, Washington
06.2023 - 02.2026
- Leverage coaching experience to guide and empower team members, fostering their professional growth and success.
- Trained new employees on company policies and customer service standards, enhancing onboarding process.
- Fostered strong relationships, delivering exceptional customer experiences in financial transactions and inquiries.
- Provided personalized product recommendations based on a thorough understanding of individual customer needs.
- Proficient in cash management, ensuring accuracy, efficiency, and adherence to established protocols.
- Strong problem-solving skills, adept at resolving unexpected situations with efficiency and professionalism.
- Collaborated with colleagues to troubleshoot equipment and resolve problems efficiently.
Shift Lead/Manager
Scooter's Coffee
Big Rapids, Michigan
12.2022 - 05.2023
- Oversaw the opening and closing of the store, including handling cash and taking orders.
- Ensured operational efficiency and low wait times by monitoring the production line and addressing any issues.
- Provided exceptional customer service by answering inquiries, resolving complaints, and addressing customer needs.
- Trained and supervised staff, including providing feedback, coaching, and scheduling.
- Monitored and maintained inventory.
- Skilled in managing multiple tasks and thriving in fast-paced environments.
- Proficient at handling financial transactions, resolving customer inquiries, and providing tailored solutions to meet individual needs.
- Seeking a dynamic role in a banking environment with opportunities for growth and professional development.
Receptionist/Budtender
Cloud Cannabis Co.
Big Rapids, Michigan
02.2022 - 05.2023
- Greeted customers and checked IDs, shared product information, and assisted in finding products for their needs.
- Managed inventory, weighed and packaged products, and labeled items according to regulations.
- Maintained cleanliness and organization of the store and ensured compliance with MMRA standards.
Delivery Driver
Domino's Pizza
Big Rapids, Michigan
08.2021 - 02.2022
Parts Professional
O'Reilly Auto Parts
Big Rapids, Michigan
- Guided customers in selecting appropriate auto parts, stocked shelves efficiently, and conducted diagnostic computer tests on vehicles to ensure optimal performance.
- Oversaw financial transactions and operated cash register to ensure accurate processing and customer satisfaction.
- Ensured store cleanliness and organization, enhancing shopping experience for customers.
Education
Mott Community College -
Mott Community College
Flint, Michigan01-2020
High School -
Linden High School
Linden, Michigan01-2019
Skills
- Customer service
- Effective communication
- Problem solving
- Multi-tasking
- Operations management
- Inventory management
- Workplace safety
- Reporting and documenting
- Critical thinking
- Team collaboration
- Relationship building
- Time management
- Conflict resolution
- Attention to detail
- Personnel training
- Physical lifting (50 lbs)
- Supply ordering
- Computer and Technology literacy
- Professional demeanor
Timeline
Associate Banker
Chase Bank JP Morgan
09.2025 - Current
Shift Supervisor and Barista Trainer
Starbucks's
06.2023 - 02.2026
Shift Lead/Manager
Scooter's Coffee
12.2022 - 05.2023
Receptionist/Budtender
Cloud Cannabis Co.
02.2022 - 05.2023
Delivery Driver
Domino's Pizza
08.2021 - 02.2022
Parts Professional
O'Reilly Auto Parts
Mott Community College -
Mott Community College
High School -
Linden High School