Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kelzon Hill

Brandon,MS

Summary

Results-driven customer service and management professional with a successful track record at Foundever Operating Corporation. Demonstrates expertise in enhancing customer loyalty and streamlining operations while empowering teams to deliver exceptional service. Proficient in navigating fast-paced environments and providing strategic insights that drive operational efficiency. Aiming to leverage extensive skills in a dynamic customer service management position.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

FOUNDEVER OPERATING CORPORATION
Nashville, TN
04.2020 - Current
  • Provided tailored customer service by addressing inquiries.
  • Followed organizational guidelines to address inquiries and grievances effectively.
  • Enhanced product knowledge to offer valuable customer recommendations.
  • Fostered loyalty among customers through strong relationship development.

Management Intern

Enterprise Rent-A-Car
Starkville, MS
04.2019 - 08.2019
  • Worked alongside sales and marketing teams to strengthen product positioning.
  • Informed leadership regarding the completion stages of assignments.
  • Reviewed performance analytics to provide management with accurate forecasts.

Service Manager

Izzo's Illegal Burrito
Flowood, MS
05.2016 - 08.2018
  • Offered leadership, guidance and support to new hires for familiarity with company initiatives.
  • Evaluated employee performance to identify strengths and areas for improvement.
  • Developed shift schedules to ensure adequate staffing levels.
  • Ensured sufficient supplies by tracking and maintaining materials inventory.

Education

MBA - Insurance

Mississippi State University
Starkville, MS
12-2024

BBA - Business Administration And Management

Mississippi State University
Starkville, MS
05-2022

Skills

  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Team Leadership
  • Process Improvement
  • Problem Solving
  • Adaptability and flexibility
  • Time management
  • Training and empowering leadership
  • Effective communication skills
  • Customer-oriented

Affiliations

  • Traveling.
  • Community service.
  • Hiking trails.

Certification

  • Mississippi Life, Health, and Sickness Insurance License

Timeline

Customer Service Representative

FOUNDEVER OPERATING CORPORATION
04.2020 - Current

Management Intern

Enterprise Rent-A-Car
04.2019 - 08.2019

Service Manager

Izzo's Illegal Burrito
05.2016 - 08.2018

MBA - Insurance

Mississippi State University

BBA - Business Administration And Management

Mississippi State University
Kelzon Hill