Keman Johnson
Tulsa,OK
Summary
Versatile and resourceful professional with a track record of enhancing customer satisfaction and optimizing strategies at the City of Tulsa and Capital One. Excelled in roles requiring meticulous attention to detail and strong problem-solving abilities. Proven expertise in finance and customer service, achieving significant improvements in client relations and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Assistant
City of Tulsa
Tulsa, OK
05.2019 - Current
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Communicated effectively with dispatchers, relaying pertinent information regarding delays or unexpected situations along the route.
- manage phone calls and dispatch them where they need to go.
TelaDoc
UnitedHealth Group
WFH
01.2017 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained documentation
- troubleshoot basic technical issues
- transferred patients to physician office
Auto Finance Specialist
Capital One
Tulsa, OK
01.2014 - 05.2019
- Monitored finance operations, product penetration, and lender penetrations to optimize strategies.
- Negotiated favorable financing terms with lending institutions, maximizing profitability while ensuring client affordability.
- Developed strong relationships with dealerships, resulting in increased referral business and improved customer experiences.
- Consistently exceeded monthly sales targets through proactive outreach to potential clients and strategic follow-ups with existing customers.
- Reduced delinquency rates by closely monitoring client payment patterns and initiating prompt interventions as needed to resolve outstanding issues or renegotiate terms accordingly.
Security Guard
G4S Secure Solutions
Tulsa, OK
03.2011 - 01.2014
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
High School Diploma -
Will Rogers High School
Tulsa, OK05-2008
Skills
- Resourceful
- Typing Speed: 60 WPM
- Data entry
- Microsoft office applications- Excel, Word, Powerpoint, Outlook and 10 Key data entry
- Customer service
- Dispatcher
- Filing and data archiving
- Bookkeeping
- Ten codes for Radio
- Meticulous attention to detail
- Finance
- Multitasking
- Problem-solving abilities
- Professionalism
Certification
OK-AE-811- being able to locate lines
Refrences
Bianca Strickland
6206882060
biancadstrickland@gmail.com
Old supervisor
Breshona Briggans
9139519451
Breshona.Briggs@gmail.com
A co-worker
Timeline
Office Assistant
City of Tulsa
05.2019 - Current
TelaDoc
UnitedHealth Group
01.2017 - 05.2019
Auto Finance Specialist
Capital One
01.2014 - 05.2019
Security Guard
G4S Secure Solutions
03.2011 - 01.2014
High School Diploma -
Will Rogers High School