Ke’Mari Williams
Norton
Louisville,KY
5
years of professional experience
Dynamic professional with a proven track record at American Eagle, excelling in team leadership and customer satisfaction. Skilled in organization and time management, I effectively coached associates to enhance sales performance and resolved customer concerns swiftly, ensuring a positive shopping experience. Proficient in data entry and appointment scheduling, I drive operational excellence.
Work History
Receptionist
1 Year 9 Months- Greeted customers, delivered personalized styling support, and built positive in-store experiences.
- Applied strong product knowledge to recommend apparel, fits, and accessories aligned with shopper needs.
- Processed transactions accurately at POS while maintaining friendly, efficient checkout flow.
- Replenished merchandise, organized fitting rooms, and maintained clean, shoppable sales floor presentation.
- Supported visual merchandising standards by folding, sizing, and arranging product displays.
Package Handler
9 Months- Loaded and unloaded packages from trailers, maintaining steady workflow in fast-paced warehouse environment.
- Scanned shipping labels and tracking information to support package movement and delivery accuracy.
- Lifted and moved packages safely, following proper handling procedures and workplace safety standards.
Team Member
1 Year 9 Months- Supported guest service by answering questions and directing shoppers to products.
- Stocked merchandise and maintained organized salesfloor presentation.
- Processed cashier transactions accurately while following register procedures.
- Picked and packed online orders for drive-up and order pickup fulfillment.
- Zoned aisles to keep shelves organized, labeled, and ready for guests.
- Collaborated with team members to complete priorities and maintain store readiness.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Sale Associate
2 Months- Assisted customers with product selection, styling recommendations, and purchase decisions on sales floor.
- Processed sales transactions accurately using POS systems and handled cash, credit, and returns.
- Maintained merchandise displays, fitting rooms, and stock areas to support organized shopping experience.
- Restocked inventory, folded apparel, and rotated merchandise to keep shelves available and presentation-ready.
Manager
5 Months- Led daily store operations to support sales goals and customer experience standards.
- Coached associates on selling techniques, service behaviors, and product knowledge.
- Managed staffing coverage, schedules, and labor priorities for peak traffic periods.
- Executed visual merchandising standards to maintain brand presentation across sales floor.
- Resolved customer concerns quickly to protect satisfaction and support repeat business.
- Trained team members on register procedures, transaction accuracy, and operational policies.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Brand Ambassador
2 Years- Greeted customers, delivered personalized styling support, and built positive in-store experiences.
- Applied strong product knowledge to recommend apparel, fits, and accessories aligned with shopper needs.
- Processed transactions accurately at POS while maintaining friendly, efficient checkout flow.
- Replenished merchandise, organized fitting rooms, and maintained clean, shoppable sales floor presentation.
- Supported visual merchandising standards by folding, sizing, and arranging product displays.
Education
Associate of Science
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Appointment scheduling
Office administration
Timeline
Receptionist
Norton
01.2024 - 10.2025Read More
Package Handler
UPS
04.2023 - 01.2024Read More
Sale Associate
Dillards Department Store
03.2023 - 05.2023Read More
Manager
American Eagle
09.2022 - 02.2023Read More
Team Member
Target
10.2021 - 07.2023Read More
Brand Ambassador
American Eagle
09.2020 - 09.2022Read More
Jefferson Community And Technical College
Associate of Science
Read More