Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Software
Quote
Timeline
Generic
Open To Work

KEMARIE BLACK

Lewisville,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Casework SpecialistSales AssociateCustomer Service CashierCashier

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Lewisville, TX, USFlower Mound, TXHighland Village, TxDenton, TXCarrollton, TX
Open to relocation: No

Salary Range

18/hr - 1000/hr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid sick leave401k matchPaid time offPersonal development programs

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Owner

Metalhead Art & Design, LLC
01.2012 - Current
  • Owner and President of Metalhead Art & Design, LLC. A full-service CNC Plasma Metal Art and Design Company. Responsible for company processes, procedures, accounting, marketing, quality control, customer service, web development, multiple outside web platform sites and design for business and personal projects. We have designed, created, and shipped metal pieces all over the world since 2012.
  • (DBA) Creepy Tee Factory - (2016 - Present) Specializing in designing and creating unique t-shirts, metal art and merchandise.

Casework Specialist

CASA of Denton County
01.2024 - 01.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Developed training materials to enhance staff proficiency and productivity.
  • Implemented customer feedback system to inform product development.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Designed employee recognition program that improved morale and reduced turnover.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.

Director

Riverwalk Debt Solutions, Inc.
01.2014 - 01.2016
  • Director for one of the industry’s leading companies for Student Loan Forgiveness Programs. Responsibilities included writing company process and procedures. Day to day operations, hiring and training for all departments and multiple locations, sales, call center, back-end processing, Lead acquisition, technology development and accounting. Quality control and employee reviews. Auditing and review of client programs and customer service excellence. Attended industry conference to update and remain compliant with industry guidelines. Licensed Debt Specialist, Debt Councilor and Student Loan Specialist through The International Associations of Professional Debt Arbitrators.

Co-Founder and Executive Vice President

Halo Financial Services
01.2008 - 01.2010
  • Co-Founder and Executive Vice President of Halo Financial Services. Responsible for updating all processes and procedures required by new federal laws. Sales, Training, Customer Service excellence, Customer Savings Programs, Lead acquisition, customer contracts, back-end processes, and Technology development.

Co-Founder and Executive Vice President

Halo Debt Solutions, Inc.
01.2005 - 01.2010
  • Co-Founder and Executive Vice President for one of the industry leaders in the Debt Settlement industry. Grew from 3 to over 50+ employees. Responsible for creating company process and procedures, including client contracts and departmental handbooks. Hiring, training, quality control, customer service excellence and technology development. Managed $24M in customer debt. Achieve ISO Certification. Certified Debt Specialist through the International Association of Professional Debt Arbitrators. Member of The Association of Settlement Companies Attended all industry association conferences and meeting to update stay updated compliant with federal and industry standards. SEC registered and publicly traded.

Senior Sales Representative and Top Producer

Debt Settlement America
01.2003 - 01.2005
  • Senior Sales Representative and Top Producer for Debt Settlement America. Responsible for analyzing client debt situations and enrolling them into the appropriate program to fit their needs. Managed 2.5M+ dollars of client debt.

Licensed Financial Advisor

World Financial Group (WFG)
01.2000 - 01.2003
  • Licensed General Line Insurance Agent, Securities Agent (6 & 63). Responsible for Analyzing all financial aspects of a client’s situation. Finding financial opportunities and portfolios to best suit their needs in the insurance and investing area. Attended financial conventions and continued education.

Director of Sales

Goodies From Goodman
01.1993 - 01.2003
  • Director of Sales for the largest corporate catering and gift company in the DFW area. Responsible for hiring and training for multiple locations including sales call center and retail location. 25+ employees. Worked with corporations such as Mary Kay, Sewell, Sandstone Construction and Joe T Garcia's to design and create custom promotional, convention, client holiday gifts and employee reward items. Worked directly with corporations to customize menus and cater events such as corporate meetings and events. Product development, technology development.

Education

Dale Carnegie Executive Sale Training
01-2003

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Cedar Valley College
01-1987

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American Institute of Banking
01-1985

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Christian Academy of Oak Cliff
01-1983

Skills

  • New Business Development
  • Account Management
  • Market & Competitive Analysis
  • Call Center Executive
  • Client Relationship Management
  • Sales Training Expert
  • Performance Analysis & Improvement
  • Customer Service Excellence Training
  • Team Building & Leadership
  • Sales & Marketing Leadership
  • Product Design & Implementation
  • ISO Certification/Quality Control
  • Team oversight
  • Operations management
  • Project management
  • Client service
  • Business management

Accomplishments

  • Supervised team of 103 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a company-wide, comprehensive training program for all sales team members.

Certification

  • FEMA - Introduction to Incident Command System Course 2022
  • FEMA – Emergency Planning Course 2022
  • FEMA – ICS for Single Resources & Initial Action Incident Course 2022
  • FEMA – National Incident Management System, Intro Course 2022
  • FEMA – National Resource Framework, Intro Course 2022
  • International Association of Professional Debt Arbitrators (IAPDA)
  • Certified Debt Specialist, Certified Student Loan Specialist & Certified Credit Counseling Specialist
  • The Association for Student Loan Relief (AFSLR), and The Association of Settlement Companies (TASC)
  • United States Organization of Bankruptcy Alternatives (USOBA)
  • General Lines Insurance License
  • Series 6 & 63 Securities License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office; Word, Excel

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Casework Specialist

CASA of Denton County
01.2024 - 01.2025

Director

Riverwalk Debt Solutions, Inc.
01.2014 - 01.2016

Owner

Metalhead Art & Design, LLC
01.2012 - Current

Co-Founder and Executive Vice President

Halo Financial Services
01.2008 - 01.2010

Co-Founder and Executive Vice President

Halo Debt Solutions, Inc.
01.2005 - 01.2010

Senior Sales Representative and Top Producer

Debt Settlement America
01.2003 - 01.2005

Licensed Financial Advisor

World Financial Group (WFG)
01.2000 - 01.2003

Director of Sales

Goodies From Goodman
01.1993 - 01.2003

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Cedar Valley College

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American Institute of Banking

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Christian Academy of Oak Cliff

Dale Carnegie Executive Sale Training

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