Kemberly Sanchez
Houston,TX
Summary
Motivated and dedicated to provide high quality costumer services, with exceptional socials skills, communication abilities and costumer service background. Passionate on making a difference on others, who works hard to make each clients experience a positive one.
Overview
3
3
years of professional experience
Work History
Receptionist/ Shampoo Tech
Blo Dry Bar
09.2023 - Current
- Shampooed, conditioned, and rinse guests’ hair, recommended treatments using salon-exclusive products while educating clients on product benefits to increase product sale.
- Kept reception area clean and neat to give visitors positive first impression.
- Sold memberships and up-sales.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Enforced salon policies, following company procedures at all times.
- Listened closely to customer complaints and responded appropriately to issues.
Barista
Starbucks
05.2022 - 06.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Cosmetology
Paul Mitchell The School
Webster, TX03.2024
High School Diploma -
Pasadena High School
Pasadena, TX05.2017
Skills
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
- Hair Styling
- Hair product upselling
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/ Shampoo Tech
Blo Dry Bar
09.2023 - Current
Barista
Starbucks
05.2022 - 06.2023
Cosmetology
Paul Mitchell The School
High School Diploma -
Pasadena High School