Kemberlyn Walker Cole
Elkgrove,CA
Summary
Healthcare operations leader with extensive experience in care coordination, referral management, and patient services. Successfully led multi-site teams to enhance operational performance, streamline workflows, and ensure compliance in high-volume healthcare environments serving underserved populations.
Overview
17
17
years of professional experience
Work History
Patient Services Manager
WellSpace Health
Sacramento, CA
10.2017 - 07.2026
- Lead operational oversight for patient services, referral operations, medical records workflows, and cross-functional healthcare support services within a large FQHC environment serving Medi-Cal and underserved populations.
- Managed multi-layer operational teams for referral coordination, patient services, health information management, and care delivery workflows across multiple regions, enhancing team collaboration.
- Oversee daily healthcare operations to ensure timely patient engagement, referral processing, documentation compliance, and service coordination.
- Develop and implement workflow improvements to increase operational consistency, accountability, and productivity.
- Monitored operational performance metrics, productivity standards, turnaround times, and quality indicators to identify gaps, driving targeted improvements.
- Partner with leadership, clinical teams, IT, and operational departments to streamline care coordination and healthcare delivery processes.
- Lead staff coaching, onboarding, corrective action, and performance management initiatives.
- Support implementation and optimization of electronic health record workflows and healthcare operational systems.
- Coordinated cross-functional initiatives to enhance operational efficiency and increase patient access to care, fostering collaborative solutions.
- Ensure compliance with HIPAA regulations, documentation standards, and organizational policies.
- Manage escalations, operational barriers, staffing challenges, and workflow issues impacting patient care delivery.
Referral Coordinator, Special Care Unit
WellSpace Health
Sacramento, CA
09.2016 - 09.2017
- Managed high-volume referral workflows, insurance authorization processes, and care coordination activities for Medi-Cal and managed care populations.
- Maintained accurate documentation and referral tracking within electronic medical record systems.
- Collaborated with providers, specialists, health plans, and patients to coordinate timely access to care.
- Reviewed escalated referrals and resolved workflow inconsistencies to support continuity of care.
- Supported operational reporting, referral trend analysis, and workflow optimization efforts.
Public Health Operations & Leadership Roles
Ministry of Health
Costa Rica, Costa Rica
07.2009 - 10.2015
- Held progressive leadership positions overseeing public health operations, regulatory compliance, healthcare program implementation, and operational management within regional and local health systems.
- Managed healthcare operations, regulatory compliance initiatives, and public health program execution across multiple service areas.
- Led multidisciplinary teams and coordinated cross-functional operational activities.
- Oversaw budgeting, operational planning, staff supervision, and stakeholder collaboration.
- Developed policies, operational procedures, quality improvement initiatives, and workforce training programs.
- Conducted performance monitoring, operational assessments, and healthcare systems evaluations.
Education
Master of Science - Quality Management
Instituto Centroamericano de Administración Pública
Costa RicaMaster of Science - Health Care Management
Instituto Centroamericano de Administración Pública
Costa RicaDoctor of Medicine -
Universidad Iberoamericana (UNIBE)
Costa RicaSkills
- Healthcare operations management
- Care Coordination & Referral Management
- Care coordination
- Managed care processes
- Workflow Optimization and Standardization
- Performance monitoring
- Team management
- Cross-functional teamwork
- Patient engagement
- Documentation Compliance
- Process optimization
- Staff development
- Multi-site management
- Performance metrics
- EMR operations
- Microsoft Office Suite
- Operational analysis
- KPI analysis
- Workflow optimization
- Documentation standards
- Data interpretation
Languages
- Spanish, Native/Bilingual
- English, Professional Fluency
Timeline
Patient Services Manager
WellSpace Health
10.2017 - 07.2026
Referral Coordinator, Special Care Unit
WellSpace Health
09.2016 - 09.2017
Public Health Operations & Leadership Roles
Ministry of Health
07.2009 - 10.2015
Master of Science - Quality Management
Instituto Centroamericano de Administración Pública
Master of Science - Health Care Management
Instituto Centroamericano de Administración Pública
Doctor of Medicine -
Universidad Iberoamericana (UNIBE)