Kemily Blaise
Orlando,FL
Summary
Accomplished Customer Service Representative with a proven track record at St Jude Children Research Hospital, adept in problem-solving and active listening, enhancing customer loyalty through empathetic resolution of complaints. Expertise in managing high-stress situations and critical thinking led to a significant increase in repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
St Jude Children Research Hospital
05.2024 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Utilized [Language] proficiency to build relationships with [Language]-speaking customers.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Maintained and managed customer files and databases.
Customer Service Representative
Adventure
02.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ecco
01.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
College Moderne Frere Brutus
Port Au Prince, Haiti07.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Customer Service Representative
St Jude Children Research Hospital
05.2024 - Current
Customer Service Representative
Adventure
02.2022 - 11.2023
Customer Service Representative
Ecco
01.2020 - 01.2022
High School Diploma -
College Moderne Frere Brutus
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