Kemiya Macklin
Summary
Dynamic leader with proven expertise in employee training and customer service excellence, honed at Popeye's® Louisiana Kitchen. Skilled in venipuncture and patient care, demonstrating exceptional decision-making and relationship-building abilities. Elevated team performance and patient satisfaction through effective mentoring and compassionate care.
Committed to enhancing operational efficiency and client trust. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Care-focused Phlebotomist bringing 3-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Long John Silver's
05.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
Phlebotomist
Dyersburg Regional Medical Center
01.2021 - 08.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
General Manager
Popeye's® Louisiana Kitchen
03.2017 - 12.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Caregiver, Special Needs
Senior Solutions At Home Inc.
11.2014 - 03.2017
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Associate of Applied Science - Health Aide
Dyersburg State Community College
Dyersburg, TN05.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Relationship Building
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Customer Service
- Vital Sign Monitoring
- Direct Patient Care
- Patient-focused care
- CPR
- Specimens collection and processing
Certification
- PT - Phlebotomy Technician
- CCMA - Certified Clinical Medical Assistant
Timeline
Shift Manager
Long John Silver's
05.2024 - Current
Phlebotomist
Dyersburg Regional Medical Center
01.2021 - 08.2023
General Manager
Popeye's® Louisiana Kitchen
03.2017 - 12.2020
Caregiver, Special Needs
Senior Solutions At Home Inc.
11.2014 - 03.2017
Associate of Applied Science - Health Aide
Dyersburg State Community College
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