Kemlyn Leon
Miami,Florida
Summary
Dynamic server with extensive experience at Restaurant, excelling in customer service and order accuracy. Proven ability to enhance guest satisfaction through effective conflict resolution and in-depth menu knowledge. Skilled in cash handling and alcohol compliance, consistently promoting sales and maintaining high standards of food safety. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
3
3
years of professional experience
Work History
Server
Delicias Restaurant
Miami, FL
01.2025 - Current
- Facilitated quick and efficient service by setting up bartender stations before shifts.
- Removed empty bottles and trash, keeping work areas clear and sanitary.
- Greeted frequent visitors by name and explained new promotions.
- Assisted with opening and closing procedures, including cleaning and restocking.
- Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
- Monitored guests' consumption of alcoholic beverages to ensure compliance with local regulations.
- Filled and served various beverages for customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and confirmed complete orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Welcomed customers, offering assistance to help find store items.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts.
- Processed customer payments quickly and returned exact change and receipts.
Server
Rico Rico restaurant
Miami, FL
04.2024 - 07.2025
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared checks, itemizing total meal costs and taxes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and confirmed complete orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
Server
Cho.
Havana, Havana
12.2022 - 01.2024
- I served customers efficiently, handling an average of 50 tables per shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed state laws regarding serving alcohol responsibly.
- Informed customers of daily specials and signature menu items.
- Organized wine bottles on shelves for easy access during shifts.
- Ensured all guest checks were accurate before finalizing payment process.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded to ad hoc cleaning duties at end of shift.
- Served drinks and prepared specialty beverages.
- Trained new employees to perform duties.
- Performed general cashiering duties and collected on tabs.
- Resolved customer complaints in a timely manner while remaining calm under pressure.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
- I work under constant pressure and movement
- Provided bar services for numerous public and private events.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
Bachelor of Science -
University Agraria De La Havana
Havana Cuba11-2022
Skills
- Customer service
- Order accuracy
- Menu knowledge
- Alcohol compliance
- Cash handling
- Food safety
- Conflict resolution
- Team collaboration
- Sales promotion
- Adaptability
- Professional demeanor
Timeline
Server
Delicias Restaurant
01.2025 - Current
Server
Rico Rico restaurant
04.2024 - 07.2025
Server
Cho.
12.2022 - 01.2024
Bachelor of Science -
University Agraria De La Havana
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