Kemlyne Janvier

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

• Equipment Use Monitoring
• Rule Enforcement
• Practice Planning and Management
• One-on-One Instruction

Experience

Kemlyne janvier | Fort Lauderdale, FL

North Beach Hotel

05/2020 - 05/2022

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Collaborated with staff to mect incoming guest needs, smooth check-in processes and maximize satisfaction.
• Answered guest inquiries, recommending shopping, dining or entertainment.
• Kept records of room availability and guest accounts, manually or using computers.
• Issued room keys and escort instructions to bellhops.
• Contacted housekeeping or maintenance staff to report room or

• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
• Guarded restricted areas to prevent unauthorized entry
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
• Immediately reported safety hazards for remediation response
• Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement

• Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
• Played games, worked on puzzles, and read books to young children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Built positive and nurturing environments to support child social and emotional growth.
• Taught children everyday skills and language.
• Facilitated relationships with children and parents by developing caring and structured home environments.
• Drove children to dance, cheer, and sports practices.
• Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
• Maintained open communication with parents to discuss progress, challenges, and goals for the children.
• Enhanced children''s emotional well-being by providing consistent and nurturing care.

• Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
• Enhanced children''s emotional well-being by providing consistent and nurturing care.
• Supported families by managing household tasks such as laundry, light cleaning, and errand running.
• Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
• Maintained open communication with parents to discuss progress, challenges, and goals for the children.