Ke'Moni Simmons
Houston,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
Work History
Patient Account Representative
Alorica
Houston, TX
03.2024 - Current
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Customer Service Representative
Home Depot
Spring, TX
02.2023 - 03.2024
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered customer inquiries via phone, email, and chat.
- Implemented innovative methods for streamlining the customer service process.
- Excelled in exceeding daily credit card application goals.
Education
High School Diploma -
Evolution Academy
Houston, TX05-2023
Associate of Science - Sonography Diagnostics
Pima Medical Institute
Houston, TXSkills
- HIPAA
- Strong empathy
- Data entry proficiency
- Follow-up skills
- Administrative support
- Payment processing
- Conflict mediation
- HIPAA compliance
References
References available upon request.
Timeline
Patient Account Representative
Alorica
03.2024 - Current
Customer Service Representative
Home Depot
02.2023 - 03.2024
High School Diploma -
Evolution Academy
Associate of Science - Sonography Diagnostics
Pima Medical Institute