Ken Abioye
Missouri City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Auto Express Unit Manager
Travelers Insurance Company
09.2021 - Current
- Lead initiatives to enhance training, performance feedback, and quality file reviews
- Implement strategies for improving file quality, customer service, and cost management
- Oversee claim assignments ensuring proper allocation to skilled staff
- Drive process improvements and strategic insights for business growth
Inside Appraisal Unit Manager
Travelers Insurance Company
01.2018 - 09.2021
- Managed a national team of up to 10 appraisers in estimate review, virtual inspection, and direct repair programs
- Facilitated training, performance development, and succession planning
- Conducted monthly quality file reviews and coaching sessions
- Resolved escalations with repair facilities for optimal claim outcomes
- Leveraged data and technology to support business strategies and improve results
Experienced Auto Damage Appraiser
Travelers Insurance Company
06.2017 - 12.2017
- Handled comprehensive 1st and 3rd party auto physical damage claims for personal and business insurance
- Managed end-to-end claims handling for a significant portion of workload
- Conducted estimate reviews and negotiations with body shops
- Led customer experience initiatives including monthly team calls and newsletter development
Auto Damage Appraiser
Travelers Insurance Company
08.2010 - 05.2017
- Graduated from the Appraisal Trainee Program (2011)
- Managed comprehensive claims handling for a range of auto damage claims
- Mentored new hires, provided weekly quizzes, tips, and daily estimate reinspection’s
- Led weekly dispatch calls to coordinate claim volume and coverage
- Participated in the Claim Leadership Introduction Program (2015)
- Served on the Enterprise Response Team for Property and Auto CAT claims during deployment
Claim Support Specialist
Travelers Insurance Company
02.2010 - 08.2010
- Supported Bodily Injury and General Liability Adjusters with administrative tasks
- Assisted in the mail room and NOLC for efficient document delivery and claim assignment
Education
Bachelor of Science - Personal Financial Management
University of Missouri
Skills
- Leadership and Team Management
- Strategic Planning and Execution
- Adaptability and Problem-Solving
- Effective Communication and Collaboration
- Time Management and Organization
- Process Improvement and Data Analysis
Certification
Texas Adjuster License, #2741438, (including all reciprocal states)
Accomplishments
- Claim Leadership Introduction Program, 2015
Timeline
Auto Express Unit Manager
Travelers Insurance Company
09.2021 - Current
Inside Appraisal Unit Manager
Travelers Insurance Company
01.2018 - 09.2021
Experienced Auto Damage Appraiser
Travelers Insurance Company
06.2017 - 12.2017
Auto Damage Appraiser
Travelers Insurance Company
08.2010 - 05.2017
Claim Support Specialist
Travelers Insurance Company
02.2010 - 08.2010
Bachelor of Science - Personal Financial Management
University of Missouri
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