Ken Baird
Project Manager
Kunkletown,PA
Summary
Resourceful Project/Operations Manager with over 15 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations.
Overview
11
11
years of professional experience
Work History
Human Resources & Payroll Manager
Saber Healthcare
Stroudsburg, PA
10.2018 - 04.2020
- Partnered with leadership to develop and implement talent management strategies
- Provided advisory support to entire staff and interns by being first point of contact with regards to all confidential, HR, payroll and staffing inquiries
- Decreased employee turnover 18% by improving onboarding experience and creating mentorship program
Project Manager
Hero Digital
San Francisco, CA
06.2017 - 09.2017
- Oversaw teams through aggressive 3-month marketing and technology migration project for Fortune 100 company meeting key milestones while reining in project costs
- Created and maintained multiple concurrent project schedules, dependencies, timelines, budget, and resource requirements
- Fostered relationships with multiple stakeholders to promote positive working relationships
Campaign Operations Manager
Incentive Networks
San Carlos, CA
07.2014 - 07.2015
- Led and mentored nine-person team to execute multiple concurrent digital marketing initiatives, collaborated and collaborations
- Worked closely with engineering, web design and clients to maintain optimum levels of communication to efficiently complete projects
- Managed realignment of splintered internal and external teams increasing Time to Market by 15%
Marketing Product Manager
MyPoints.com
San Francisco, CA
05.2012 - 03.2014
- Led cross-functional development teams to redesign mobile-optimized website and launch new Online Games platform
- Drove activities between functional groups including Marketing, Engineering, Strategy and Customer Service
- Delivered consistent 10-20% yearly growth on products, generated $3.5M+ in annual revenue from testing & targeting improvements
Online Marketing Manager
MyPoints.com
San Francisco, CA
03.2009 - 05.2012
- Led creative development, testing, and optimization of multiple concurrent email and web marketing campaigns of $10k-$1MM
- Created Marketing team roadmap and contributed to large cross-functional Sales, Engineering, Strategy and Member Services teams
- Contributed to 15% growth in sales revenue by developing segmented thematic campaigns for email and landing pages
Member Services Manager
MyPoints.com
San Francisco, CA
06.2006 - 03.2009
- Managed team of 20+ resources including Team Leads, Escalation CSRs and First Response CSRs
- Collaborated with Marketing, Engineering and Web Dev to leverage and optimize proprietary CMS and CRM systems
- Created new strategic customer service process flow, training materials and self-help web form
Education
Bachelor of Arts - Organizational Studies
University of California - Davis
Davis, CASkills
Advanced problem solving
undefinedAdditional Information
Google Analytics, MS Office, Asana, Jira, Salesforce, SQL, HTML
Timeline
Human Resources & Payroll Manager
Saber Healthcare
10.2018 - 04.2020
Project Manager
Hero Digital
06.2017 - 09.2017
Campaign Operations Manager
Incentive Networks
07.2014 - 07.2015
Marketing Product Manager
MyPoints.com
05.2012 - 03.2014
Online Marketing Manager
MyPoints.com
03.2009 - 05.2012
Member Services Manager
MyPoints.com
06.2006 - 03.2009
Bachelor of Arts - Organizational Studies
University of California - Davis
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