Ken Boateng
New York,United States
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful Pharmacy Technician bringing 16 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Duane Reade Pharmacy
New York, NY
09.2024 - Current
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Established quality assurance standards for all aspects of pharmacy operations.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Worked closely with store manager to maintain day-to-day operations.
- Administered vaccines to immunize patients against communicable diseases.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
Pharmacy Technician
Duane Reade Pharmacy
New York, NY
03.2006 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2014
Skills
- Proper Labeling Procedures
- Drug Inventory Control
- Point of Sale Systems Proficiency
- Stocking Shelves
- Verifying Orders
- Ordering and Stocking Medications
- Cleaning and Sanitizing
- Prescription Filling and Labeling
- Equipment Cleaning and Maintenance
- Payment Processing
- Cash Register Operations
- Detail-Oriented
- Patient Profile Setup
- Verbal and Written Communication
- Prescription Order Verification
- Relationship Building
- Dispensing Medications
- Customer Service
- Prioritization and Organization
- Recordkeeping and Documentation
- Data Entry
- Answering and Routing Calls
- Prescription Refill Fulfillment
- Problem-Solving Skills
- Supporting Pharmacy Operations
- Insurance Verification
- Labeling Prescriptions
- Insurance Billing
Languages
English
Native/ Bilingual
Akan
Native/ Bilingual
Accomplishments
- Increased pharmacy efficiency and workplace and patient safety by updating training procedures.
- Earned board certification from Pharmacy Technician Certification Board.
- Consistently maintained high customer satisfaction ratings.
Certification
- Certified Pharmacy Technician (CPhT)
- Registered Pharmacy Technician (RPhT)
- APhA Certified Immunizer
References
References available upon request.
Timeline
Pharmacy Operations Manager
Duane Reade Pharmacy
09.2024 - Current
Pharmacy Technician
Duane Reade Pharmacy
03.2006 - Current
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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