Ken Brown NMLS 2142152
Cypress,TX
Summary
Motivated and driven Mortgage Loan Originator with a passion for helping clients achieve their homeownership goals. Seeking an opportunity to gain valuable experience and contribute to a reputable financial institution known for its commitment to customer satisfaction and professional growth.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Officer
Satori Financial Mortgage Group, LLC
2023.12 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Mortgage Broker
Edge Home Finance Corporation
2023.10 - 2023.12
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
- Maintained strong network of industry professionals, fostering valuable partnerships that benefited clients and business growth.
Process Operator
Chevron Phillips Chemical
2022.08 - Current
- Attends and participates in team safety meeting once per month and in daily toolbox meetings.
- Performs assigned area inspection of operating unit, documents findings and writes work orders to correct deficiencies.
- Completes annual regulatory and operating training and demonstrates proficiency in each area.
- Performs job functions described in facility's Operating Work Instructions, Safety and Loss Prevention Plan, Environmental Procedures, Quality Assurance Plan, and Lockout Procedures
- Rotates through at multiple operating positions: Control Room, Process, Dryer, Packaging, Liquid Blends
- Assists and fills in for Utility Operators in wastewater operations and feed stock unloading systems.
Brewer & Operator
Anheuser-Busch Inbev
2011.03 - 2022.02
- Weigh, measure, mix, and process ingredients.
- Add materials, such as grains and hops.
- Operate processing plant.
- Monitor product quality before packaging by inspecting, taking samples and adjusting treatment conditions when necessary
- Clean equipment, pumps, hoses, storage tanks, vessels and floors, and maintains infestation control programs
- Regulate speed of processing machinery
- Move products from production lines into storage and shipping areas
- Package and bottle products
- Maintain plant safety standards.
- Perform process quality control checks and ensure that highest quality product is produced
- Operate high-speed production equipment, troubleshoot minor issues, and engage in problem-solving methods to improve processes
- Read, monitor, and interpret performance metrics
- Perform minor maintenance and coordinate with on-shift maintenance and management teams to resolve all production issues
- Industrial cleaning and sanitation
- Adhering to Standard Operating Procedures (SOPs) and ensure Food Quality Standards.
Education
Bachelor of Arts - Business
University of Toledo
Toledo, OHSkills
- Solid understanding of mortgage products, loan origination processes, and industry regulations.
- Strong customer service and interpersonal skills to establish and maintain relationships with clients.
- Excellent communication skills, both written and verbal, to effectively explain complex financial concepts to clients.
- Proficient in mortgage software systems and applications, ensuring accurate and efficient loan processing.
- Detail-oriented with strong analytical and problem-solving abilities.
- Self-motivated and eager to learn, with a commitment to professional growth and staying updated on industry trends.
Timeline
Mortgage Loan Officer
Satori Financial Mortgage Group, LLC
2023.12 - Current
Mortgage Broker
Edge Home Finance Corporation
2023.10 - 2023.12
Process Operator
Chevron Phillips Chemical
2022.08 - Current
Brewer & Operator
Anheuser-Busch Inbev
2011.03 - 2022.02
Bachelor of Arts - Business
University of Toledo
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