Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ken Cooper

Los Banos,CA

Summary

Accomplished Sales Manager offering Over 25 years of experience developing and maximizing Funeral and Cemetery and Rental Sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

24
24
years of professional experience

Work History

Sales Manager

Dignity Memorial
09.2009 - 07.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Organized promotional events and interacted with community to increase sales volume.

Sales Representative /Transport Driver

US Rentals / United Rentals
08.1999 - 07.2009
  • Inside Sales. 10-2008 to 07-2009. Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Outside Sales. 03-2006 to 10-2008. Driving to job sites in company truck. Building relationships with existing customers and generating new customers accounts. Handling all of their rental needs.
  • Transport Driver. 08-1999 to 03-2006 Delivering equipment to job sites throughout the Bay Area. Having to be on job sites before start times for customers. Including fueling and inspection of all equipment.

Education

GED -

Del Mar High School
San Jose, CA

Skills

  • Sales Expertise
  • Product Knowledge
  • Customer Satisfaction
  • Coaching and Mentoring
  • Recruiting and Hiring
  • Accomplished Manager
  • Customer Service Management

Timeline

Sales Manager

Dignity Memorial
09.2009 - 07.2023

Sales Representative /Transport Driver

US Rentals / United Rentals
08.1999 - 07.2009

GED -

Del Mar High School

Similar Profiles

CREATE PROFILE
Ken Cooper