Ken Eckert-Neal
Lehigh Acres,FL
Summary
Dedicated flight attendant with experience in high-pressure environments. As an ATS, I guide, support, counsel, and instruct Flight attendants with FAA regulations and company policies. Known for strong adaptability, effective communication, and teamwork in managing cabin operations and enhancing passenger satisfaction. I work well with little supervision and deadline focused.
Overview
12
12
years of professional experience
Work History
Flight Attendant/ATS
Breeze Airways
Cottonwood Heights, UT 84120
06.2024 - Current
- Delivered exceptional customer service to enhance passenger experience during flights.
- Ensured compliance with safety regulations and emergency procedures for all onboard activities.
- Assisted in managing cabin crew operations, maintaining communication with flight deck personnel.
- Conducted pre-flight safety checks and briefings to prepare for departures efficiently.
- Collaborated with team members to ensure timely boarding and deplaning processes.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Monitored cabin conditions and addressed issues proactively to ensure comfort and safety of passengers.
- Resolved passenger inquiries and concerns promptly to maintain satisfaction throughout the journey.
Rural Mail Carrier Associate
United States Postal Service, USPS
Alva, FL
03.2023 - 11.2023
- Delivered mail and packages efficiently to rural areas, ensuring timely service for customers.
- Operated postal vehicles while adhering to safety and traffic regulations during daily routes.
- Maintained accurate records of deliveries and pickup transactions using USPS tracking systems.
- Assisted in sorting and organizing mail to optimize delivery schedules and reduce delays.
- Communicated effectively with customers regarding delivery issues and service inquiries, enhancing satisfaction.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
Family Leave
Family Leave
San Diego, CA
11.2016 - 03.2023
- After speaking with my spouse we agreed that it was best for me to take time off to take of my Mother that has dementia and lived in Florida.
- Also during this time I volunteered for non-profits delivering meals for Cancer and AIDS individuals due to critical illness.
Inventory Buyer/ Kitchen Assistant Trainer
Sur La Table
San Diego, CA
09.2014 - 2016
- Managed vendor relationships to ensure timely delivery and quality of goods.
- Collaborated with cross-functional teams to optimize inventory levels and reduce excess stock.
- Trained new kitchen staff with proper safety and service standards.
Education
Associate of Science - Baking And Pastry
International Art Institute
San Diego, CA11-2011
Associate of Science - Culinary Arts
International Art Institute
San Diego, CA06-2011
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Professional appearance
- Safety procedures
- Verbal and written communication
- Time management
Timeline
Flight Attendant/ATS
Breeze Airways
06.2024 - Current
Rural Mail Carrier Associate
United States Postal Service, USPS
03.2023 - 11.2023
Family Leave
Family Leave
11.2016 - 03.2023
Inventory Buyer/ Kitchen Assistant Trainer
Sur La Table
09.2014 - 2016
Associate of Science - Baking And Pastry
International Art Institute
Associate of Science - Culinary Arts
International Art Institute