Ken Garber
Odessa,DE
Summary
Proven Customer Service Representative at Delaware Park Casino, adept in active listening and critical thinking. Skilled in managing high-stress situations, ensuring professionalism, and maintaining accurate customer records, demonstrating a results-driven approach with a focus on achievements.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Delaware Park Casino
Wilmington, DE
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
Master of Arts - Accounting And Business Management
U of Pennsylvania, Wharton School
Philadelphia, PA06.1964
Skills
- Customer Service
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Delaware Park Casino
02.2021 - Current
Master of Arts - Accounting And Business Management
U of Pennsylvania, Wharton School