Ken Grisa
Commerce,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Dogtopia
03.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed social media and events outside the store.
Assistant Manager
Dogtopia
07.2020 - 02.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Took charge when dogs or employees would need medical assistance.
- In charge of Social media posts.
Assistant Manager
Panera
08.2012 - 08.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Stevenson High School
Livonia, MI05.2013
Skills
- Schedule Management
- Staff Supervision
- Quality Management
- Team Training and Development
- Efficient Multi-Tasker
- Effective Leader
- Client Relations
- Problem Resolution
- Team Player
Timeline
General Manager
Dogtopia
03.2022 - Current
Assistant Manager
Dogtopia
07.2020 - 02.2022
Assistant Manager
Panera
08.2012 - 08.2021
High School Diploma -
Stevenson High School