Ken Hampton
NEW YORK,NY
Summary
Organized and dependable professional adept at managing multiple priorities with a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to achieve team goals. Detail-oriented team player with excellent organizational skills, capable of handling multiple projects simultaneously with high accuracy. Hardworking and passionate individual eager to secure an entry-level position, ready to contribute to the team and support the achievement of company objectives.
Overview
14
14
years of professional experience
Work History
Installation Coordinator
New York Window Fashion
01.2019 - Current
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Utilized proper tools and materials to adhere to safety guidelines.
- Provided customers with excellent customer service by phone and in person when conducting consultations, answering questions and installing windows.
- Scheduled client consultations to visualize project and provide cost estimate.
- Adjusted window frames to provide exact fit of new window panes.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Collaborated with other departments to ensure accuracy of all measurements.
- Proven ability to develop and implement creative solutions to complex problems.
Installation Specialist
The Shade Store
02.2014 - 12.2018
- Diagnosed and repaired problems with electrical and mechanical systems.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Installed various types of window treatments in both residential and commercial buildings.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating an positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Time Warner Cable
01.2011 - 02.2014
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Arts - Theology Biblical Studies
Liberty University
Lynchburg, VA07.2025
Skills
- Technical knowledge
- Deadline-oriented
- Customer Service
- Product and service knowledge
- Customer Correspondence
- Data Entry
- Hand-tool proficiency
- Professionalism
- Multitasking Abilities
- Relationship Building
- Problem-solving abilities
- Organizational Skills
Timeline
Installation Coordinator
New York Window Fashion
01.2019 - Current
Installation Specialist
The Shade Store
02.2014 - 12.2018
Customer Service Representative
Time Warner Cable
01.2011 - 02.2014
Bachelor of Arts - Theology Biblical Studies
Liberty University
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