Kenneth Jones
Kutztown,PA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Store Manager
Walgreens
Lehigh Valley & Warrington, PA
08.2010 - Current
- Onboarding, coaching, training & development of store and district teams and ensuring flawless execution of store operations.
- Manage high performing store ranking in top 5% in KPI/metrics and operational standards out of 9K stores.
- Serve as company recruiter for pharmacists, pharmacy interns, summer interns, emerging store managers, etc.
- Serve as both area and district lead for recruitment, training, credit cards, curbside pickup and immunizations
- Created training program for new inventory system and held 3 hour trainings for several area teams
Executive Assistant Manager
Walgreens
Lehigh Valley, Pennsylvania
10.2004 - 08.2010
- Collaborated with Store Manager to lead store operations
- Lead team of 30 employees
- Coached & developed
Store Manager/Assistant Manager/Pharmacy Technician
CVS Pharmacy
Lehigh Valley & Poconos, PA
02.1994 - 10.2004
- Opened new location in Forks Township, PA which included staffing store team, setting up vendors, partnering with bank, holding grand opening
- Utilized store P&L statement, KPIs and other metrics to identify successes and opportunities and respond accordingly
- Lead, supervised and directed all store activities
- Trained, developed & onboarded new team members
Education
Associates in Specialized Business Degree - Management/Marketing
Allentown Business School
Allentown, PASkills
- Employee Engagement
- Recruitment
- Issue and Conflict Resolution
- Managing Operations and Efficiency
- Strategic Planning
- Performance Tracking and Evaluations
- Managing Employee Relations
- Shrink Prevention
- Fiscal Management
Accomplishments
- #1 in District Sales for December 2021 (+61%)
- Ranked 386th in company out of 9K stores in store operation metrics for FY21
- PTCB Certified
- Opened new retail location
- History of exceeding expectations performance reviews
- Store Manager Mentor
- Enrolled in District Manager training program
- Recruited, hired & onboarded dozens of RPhs, Interns, etc. for the area team which includes 6 districts.
- Team Captain for LLS Light the Night Walk, CF Great Strides Walk, etc.
- Developed & Implemented training program for new inventory system and facilitated trainings for several classes of Store Mangers, District & Regional Leadership
Certification
Pharmacy Technician Certification Board (PTCB) Certification Number
350101060341647
Timeline
Certified Store Manager
Walgreens
08.2010 - Current
Executive Assistant Manager
Walgreens
10.2004 - 08.2010
Store Manager/Assistant Manager/Pharmacy Technician
CVS Pharmacy
02.1994 - 10.2004
Associates in Specialized Business Degree - Management/Marketing
Allentown Business School