KEN MERRITT

• Enhanced customer satisfaction by effectively managing installation schedules and coordinating with technicians.
• Delivered outstanding results under tight deadlines by allocating resources efficiently among competing priorities.
• Demonstrated expertise in troubleshooting technical issues encountered during installations, minimizing downtime experienced by clients.
• Led cross-functional teams through various stages of complex installations, ensuring successful outcomes every time.
• Facilitated productive collaboration among diverse teams, fostering a culture of continuous learning and improvement within the department.
• Mentored and trained new hires, promoting a skilled workforce capable of delivering high-quality service.
• Streamlined communication between clients and internal teams, ensuring timely completion of installations.
• Successfully handled multiple large-scale installation projects simultaneously while maintaining exceptional attention to detail.
• Implemented quality control measures that significantly reduced errors during the installation process.
• Managed budgets for all assigned projects, ensuring cost-effective allocation of resources without sacrificing quality or deadlines.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
• Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
• Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Installed and configured new equipment and systems according to company standards.
• Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
• Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
• Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
• Installed advanced security systems for increased safety, following strict compliance with industry standards.
• Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service.
• Reduced repeat service calls with meticulous attention to detail during initial installations and repairs.

COMM NAV TECHNICIAN FOR KC-135 AND C-130/135