Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ken Murphy

Concord,NH

Summary

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

14
14
years of professional experience

Work History

Shift Manager

WENDCO
07.2019 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Managed employee timecards
  • Coordinated and managed weekly stock orders for store

Coach/ Manager

TITLE Boxing Club
12.2017 - 10.2020
  • Boosted member confidence through personalized training sessions and continuous feedback.
  • Created coach weekly schedules for staff
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with members' families to encourage support and involvement in their athletic growth.
  • Reduced member injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
  • Increased member engagement at events with players and coaching staff.
  • Implemented personalized training plans for members, resulting in improved physical fitness and performance.
  • Developed and delivered effective and engaging coaching sessions to improve member performance.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Assisted members in setting and achieving personal and professional goals.

Line Cook

Applebee's
10.2011 - 10.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

Bachelor of Administration - Business Administration And Management

Briarcliffe College
NY
05-2007

Skills

  • Customer service
  • Coaching and mentoring
  • Safety procedures
  • Staff training and onboarding
  • Accurate money handling
  • Punctual and reliable
  • Handling customer complaints
  • Interpersonal skills
  • Inventory control
  • Safety compliance
  • Schedule management

Timeline

Shift Manager

WENDCO
07.2019 - Current

Coach/ Manager

TITLE Boxing Club
12.2017 - 10.2020

Line Cook

Applebee's
10.2011 - 10.2019

Bachelor of Administration - Business Administration And Management

Briarcliffe College

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