KEN THOMPSON
Houston
Summary
People-focused healthcare operations professional with over seven years of experience supporting HR operations, employee onboarding, payroll coordination, records management, compliance, recruitment support, and cross-functional administrative operations in fast-paced healthcare environments. Experienced coordinating interviews, onboarding new hires, maintaining personnel records, responding to employee inquiries, and supporting leadership with HR-related processes while maintaining confidentiality and operational accuracy. Recognized for strong organization, communication, process improvement, and the ability to support employees and leadership across multiple departments.
Overview
6
6
years of professional experience
Work History
Site Operations Coordinator
CommonSpirit Health
11.2024 - Current
- Coordinate onboarding activities including orientation scheduling, employee documentation, and first-day logistics for new hires.
- Maintain confidential employee records and personnel files in accordance with organizational compliance standards.
- Respond to employee inquiries related to payroll, onboarding status, HR documentation, and operational procedures.
- Serve as liaison between leadership, HR, payroll, vendors, and operational teams to resolve workflow and personnel-related issues.
- Assisted with candidate sourcing, interview coordination, and recruitment support while acting as the local HR representative for the office.
- Monitor payroll submissions, PTO corrections, invoice coding, and vendor coordination to support daily operations.
- Conduct orientation sessions for new employees regarding departmental procedures and organizational expectations.
- Develop and improve workflow systems to enhance efficiency, documentation accuracy, and office productivity.
Intake & Staffing Coordinator
Baylor Scott & White Institute for Rehabilitation
05.2023 - 06.2024
- Coordinated onboarding logistics including documentation tracking, orientation scheduling, and timely follow-up.
- Managed staffing schedules, payroll data, and operational reporting while ensuring accuracy and timely follow-up.
- Responded to employee inquiries regarding scheduling, onboarding processes, and payroll discrepancies.
- Maintained compliance with healthcare regulations, internal policies, and records retention standards.
- Collaborated with leadership and department teams to improve staffing workflows and operational efficiency.
- Analyzed staffing needs based on patient volume trends, driving efficient workforce management strategies.
HIM / Medical Records Specialist
Enhabit Home Health & Hospice
04.2022 - 05.2023
- Maintained electronic records systems and conducted documentation audits to ensure compliance and data integrity.
- Resolved discrepancies in records and coordinated with internal departments to improve workflow efficiency.
- Implemented process improvements in records retrieval and documentation management procedures.
- Assisted with staff guidance and training on updated HIM and records management procedures.
- Supported reporting functions and maintained confidential documentation in accordance with HIPAA guidelines.
Referral Specialist
AIM Specialty Health
03.2021 - 02.2022
- Processed referrals and authorization requests while ensuring detailed documentation and policy compliance.
- Coordinated communication between providers, health plans, and internal departments to support operational efficiency.
- Monitored referral turnaround times to support timely patient care and service delivery.
- Maintained referral database accuracy and organized reporting documentation.
- Tracked and organized data to support workflow improvements and reporting accuracy.
Benefits Coordinator
Pacific Dental Services
12.2019 - 07.2020
- Supported benefits administration, employee documentation updates, and departmental administrative processes.
- Responded to employee inquiries regarding eligibility, documentation, and benefits-related procedures.
- Assisted with benefits enrollment processes and maintained accurate employee records.
- Audited benefit documentation and records to ensure compliance with company procedures.
- Coordinated employee benefits administration, ensuring compliance with regulations and company policies.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
Education
Bachelor of Science - Multidisciplinary Studies
Stephen F. Austin State University
Nacogdoches, TX12.2027
Associate of Arts - Speech Communication
Lone Star College
Houston, TX08.2026
Skills
- Employee Onboarding & Orientation
- Recruitment & Interview Coordination
- HR Operations & Administrative Support
- HRIS / ATS Systems
- Personnel Records Management
- Payroll & Timekeeping Coordination
- Compliance & Policy Adherence
- Employee Relations Support
- Cross-Department Coordination
- Documentation Audits & Data Integrity
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Kronos PeopleSoft EPIC HCHB
Timeline
Site Operations Coordinator
CommonSpirit Health
11.2024 - Current
Intake & Staffing Coordinator
Baylor Scott & White Institute for Rehabilitation
05.2023 - 06.2024
HIM / Medical Records Specialist
Enhabit Home Health & Hospice
04.2022 - 05.2023
Referral Specialist
AIM Specialty Health
03.2021 - 02.2022
Benefits Coordinator
Pacific Dental Services
12.2019 - 07.2020
Bachelor of Science - Multidisciplinary Studies
Stephen F. Austin State University
Associate of Arts - Speech Communication
Lone Star College