Kenneth Vincent
Evart,MI
Summary
Dynamic leader with proven expertise in employee management and customer service, honed at Cook Manufacturing. Skilled in recruitment, task delegation, and conflict resolution, I excel in optimizing team performance and achieving operational excellence. Demonstrated success in enhancing employee productivity and customer satisfaction, with a keen focus on surpassing company objectives.
Overview
17
17
years of professional experience
Work History
Shop Manager
Cook Manufacturing
Reed City, MI
02.2021 - 12.2024
- Responded to customer inquiries in a timely manner.
- Resolved customer complaints related to product quality or delivery times.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted monthly meetings with staff to discuss any issues or concerns regarding their work environment.
- Delegated work to staff, setting priorities and goals.
- Consistently met company and department objectives within budget and time constraints.
- Hired and trained new staff members on the use of equipment and safety procedures.
- Monitored employee performance, identified areas for improvement, and provided guidance as needed.
Yard Man
Lake Side Motor Sports
Mecosta, MI
03.2020 - 02.2021
- Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
- Maintained safety standards during unloading processes to prevent accidents and injuries.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Operated snowplow equipment to remove snow from parking lots.
- Applied ice melting agents to roads or walkways as necessary.
Loader/Unloader
Haworth
Big Rapids, MI
03.2019 - 03.2020
- Maintained positive working relationship with fellow staff and management.
- Unloaded materials by hand to help the team meet work demands.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
Supervisor
Muskegon River Youth Home
Evart, MI
03.2008 - 10.2017
- Recruited, interviewed, and hired staff.
- Provided guidance and support to youth in developing positive behavior patterns.
- Supervised and monitored the activities of youth during recreational programs.
- Maintained records of program activities, participant attendance, and progress towards goals.
- Evaluated the work of staff to maintain the quality and effectiveness of resources.
- Implemented behavioral interventions when needed to ensure a safe environment for all participants.
- Provided crisis intervention services when necessary including mental health referrals or suicide prevention strategies.
- Implemented and evaluated staff training programs.
- Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Clare Pioneer High School
Clare, MI02-2008
Skills
- Recruitment and hiring
- Customer service
- Task delegation
- Employee management
- Employee scheduling
- Decision-making
- Documentation and reporting
- Conflict resolution
- Verbal and written communication
- Expectation setting
Timeline
Shop Manager
Cook Manufacturing
02.2021 - 12.2024
Yard Man
Lake Side Motor Sports
03.2020 - 02.2021
Loader/Unloader
Haworth
03.2019 - 03.2020
Supervisor
Muskegon River Youth Home
03.2008 - 10.2017
High School Diploma -
Clare Pioneer High School
Similar Profiles
Hementh SarventhiranHementh Sarventhiran
Kitchen Helper at Firkin Flatiron Restaurant / Line cook, Prep cook, DishwasherKitchen Helper at Firkin Flatiron Restaurant / Line cook, Prep cook, Dishwasher
Serena OchoaSerena Ochoa
Chili's Bar And Gril at Prep Cook/Line Cook/Dishwasher/HOH Cleaning/ NightChili's Bar And Gril at Prep Cook/Line Cook/Dishwasher/HOH Cleaning/ Night
Jenna-Rose SteffenJenna-Rose Steffen
Hairstylist at Deb Cook / Jill Cook Color BarHairstylist at Deb Cook / Jill Cook Color Bar
Derek SawickiDerek Sawicki
Retail Merchandise Specialist (Walmart PSP) at CrossmarkRetail Merchandise Specialist (Walmart PSP) at Crossmark
Colleen BreggColleen Bregg
Buffer, Assembly, Quality,assembly,machine Operato at Ventra Evart LLCBuffer, Assembly, Quality,assembly,machine Operato at Ventra Evart LLC