Ken Wehmeyer
Tulsa,OK
Summary
Dynamic professional with a proven track record at Parts Warehouse Inc., excelling in customer service and problem-solving. Expert in fostering customer loyalty through active listening and critical thinking, significantly enhancing the customer experience. Skilled in streamlining operations and leading teams to achieve efficiency and safety improvements.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Parts Warehouse Inc. (Replacement Parts, Inc.)
07.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Parts Counter Sales Person
Crow-Burlingame. (Replacement Parts, Inc.)
08.2011 - 07.2014
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Shipping Supervisor
Parts Warehouse Inc. (Replacement Parts, Inc.)
03.2009 - 08.2011
- Supervised shipping team of 8 employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
Education
No Degree - Accounting
Northeastern Oklahoma A&M College
Miami, OKNo Degree - Public Relations
University of Oklahoma
Norman, OKNo Degree - Music Performance
Berklee College of Music
Boston, MASkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative
Parts Warehouse Inc. (Replacement Parts, Inc.)
07.2014 - Current
Parts Counter Sales Person
Crow-Burlingame. (Replacement Parts, Inc.)
08.2011 - 07.2014
Shipping Supervisor
Parts Warehouse Inc. (Replacement Parts, Inc.)
03.2009 - 08.2011
No Degree - Accounting
Northeastern Oklahoma A&M College
No Degree - Public Relations
University of Oklahoma
No Degree - Music Performance
Berklee College of Music
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