Kena Blain
Financial Services and Consultative Sales Professional
Saint Cloud,FL
Summary
I am an award-winning sales management professional. I have had experience with inbound calls and making outbound calls. I have a long list of awards that are testament to the creative sales, community involvement, customer service and relationship management talents that I have along with th ability to increase profits. I am interested in the next professional challenge where the relationship developed communication and organizational skills will be tapped to improve my next employer. Hardworking Debt Specialist adept at persuading customers and obtaining deals. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
18
18
years of professional experience
Work History
Debt Specialist
National Debt Relief
02.2023 - Current
- Outbound and Inbound Calls
- 1 Call Closes
- Follow thru with appointments
- Experience in reading Credit Reports.
- Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
- Assessed credit reports and financial statements to identify potential risks and implement appropriate measures for prevention.
- Managed a portfolio of clients, ensuring timely applications process and maintaining excellent client relationships.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Achieved performance goals on consistent basis.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
REALTOR
Coldwell Banker Realty
01.2021 - 01.2022
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
REALTOR
LaRosa Realty
Orlando, FL
01.2019 - 01.2020
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Negotiated, facilitated, and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Associate Publisher
News-Argus Newspaper-Wayne WOMAN Magazine
01.2016 - 01.2018
- Created Wayne WOMAN Magazine for the News-Argus Newspaper
- Maintained communication channels between editorial teams, contributing writers, illustrators, designers, printers, distributors throughout the entire publishing life cycle.
- Improved sales by 100% through targeted marketing tactics.
- Coordinated the design and production process, ensuring consistency across all publications.
- Successfully managed budgets for multiple projects concurrently without compromising on quality or timeliness.
- Researched content by competitors and updated internal teams on industry trends.
- Planned marketing campaigns and promotional events.
Publisher
Osceola Woman Newspaper
01.2007 - 01.2016
- Created Osceola Woman Newspaper
- Implemented cost-saving measures while maintaining the highest level of product quality.
- Established clear communication channels among team members to facilitate collaboration on projects with tight deadlines.
- Increased readership with targeted marketing strategies and engaging content development.
- Expanded distribution channels by negotiating contracts with new partners and vendors.
- Collaborated with external agencies for targeted advertising campaigns that drove subscriber growth.
- Monitored industry trends staying ahead of competitors through continuous improvement in publishing techniques.
- Coordinated cross-functional efforts between editorial, design, production, marketing, sales departments ensuring a cohesive workflow from ideation to final product delivery.
- Oversaw the publication of multiple successful titles, resulting in high sales figures and positive reviews.
Education
Associate of Applied Science - Merchandising and Buying
Fashion Institute of Technology
NY, NYExcellence of Entrepreneurship - Business
University Of Central Florida
Orlando FL12.2009
Skills
- Digital Media
- Development of Sales Personnel
- Excellent verbal and communication skills
- Skilled in contract review, renewals negotiations
- Outstanding in developing relationships
- Strong organizational and leadership skills
- P & L Experience
- Building partnerships and creating new opportunities to achieve profitability
- Servicing one of largest ever changing demographic areas in the US
- Analyzes market conditions and proven instrumental in effectively recognizing new business opportunities and providing marketing strategies
Contributions and accomplishments
- “Osceola County Woman Warrior, Osceola County Board of County Commissioners 2015
- “Women of Distinction” Nominee, Girl Scouts of Citrus 2014
- Women of Influence Luncheons 2013 & 2014
- Created Annual Beauty & Health Show 2012, 2013 & 2014
- Proclamation of Women’s History Month 2012 & 2014
- St Cloud’s Chamber of Commerce “Business of the Quarter” 2009
- “Shinning Knight Award” Fan Fare Media
- “Advertising Sales Person of the Year 2000” Florida Magazine Association
- “Pacemaker Award” “Kessler Killer Award” Pitney Bowes
- “Rookie of the Year” 1991 Pitney Bowes
Timeline
Debt Specialist
National Debt Relief
02.2023 - Current
REALTOR
Coldwell Banker Realty
01.2021 - 01.2022
REALTOR
LaRosa Realty
01.2019 - 01.2020
Associate Publisher
News-Argus Newspaper-Wayne WOMAN Magazine
01.2016 - 01.2018
Publisher
Osceola Woman Newspaper
01.2007 - 01.2016
Associate of Applied Science - Merchandising and Buying
Fashion Institute of Technology
Excellence of Entrepreneurship - Business
University Of Central Florida
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