Kena Capoocia
Denver,CO
Summary
Hardworking employee with customer service, multitasking,organizing and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Lead Key Holder
Rocky Mountain High 6th ave
Denver, CO
11.2023 - Current
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Managed inventory levels through cycle counts and physical inventories as needed.
- Performed regular audits of all areas within the store to ensure safety regulations are met.
- Assisted customers with product selection information and resolving complaints in a timely manner.
- Facilitated communication between management team, store associates, vendors and corporate offices when necessary.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
Office Manager
Happy Dog Daycare
Denver, CO
06.2023 - 10.2023
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
Key Leader
Green Dragon
Denver, CO
02.2022 - 10.2022
- Verified proper customer identification, medical information and paperwork.
- Created positive and healthy customer interactions to align with company core values.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Advised customers regarding safety measures necessary for cannabis consumption.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Managed supply restocking, display arrangements and general housekeeping.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Recommended, selected and located merchandise based on customer desires.
Head Hostess
Two Mile Landing
Wildwood Crest, NJ
05.2016 - 08.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
Groomer Certificate -
PETCO Grooming Academy
Broomfield, CO12.2022
Bachelor of Science - Criminal Justice
Bluefield College
Bluefield, VA05.2018
Skills
- Friendly, positive attitude
- Teamwork and Collaboration
- Verbal and Written Communication
- Honest and Dependable
- Punctual
- Problem Resolution
- Team Leadership
- Documentation and Reporting
- Data Entry
- Sales and Promotions
- Building Customer Relationships and Loyalty
- Merchandising and Display
- Merchandise Receiving and Handling
Timeline
Lead Key Holder
Rocky Mountain High 6th ave
11.2023 - Current
Office Manager
Happy Dog Daycare
06.2023 - 10.2023
Key Leader
Green Dragon
02.2022 - 10.2022
Head Hostess
Two Mile Landing
05.2016 - 08.2019
Groomer Certificate -
PETCO Grooming Academy
Bachelor of Science - Criminal Justice
Bluefield College
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