Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Gagliano

Rachael Gagliano

Larose,LA

Summary

Emergency communications professional with robust background in handling crisis situations and coordinating emergency responses. Known for reliability and adaptability in fast-paced environments. Excels in teamwork and maintaining calm under pressure, with strong skills in multitasking and problem-solving.

Overview

24
24
years of professional experience

Work History

Lead Key Holder

Dollar General
04.2023 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
  • Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.

Mental Health Director

New Orleans Coroner's Office
07.2006 - 04.2019
  • Evaluated the efficacy of existing health interventions, making data-driven adjustments as needed to ensure maximum impact on community wellbeing.
  • Maintained up-to-date information in electronic medical records software.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention which included issuing an Order of Protective Custody for patients that exhibited behaviors that put themselves and/or others in danger.
  • Assisted families in understanding the circumstances surrounding a loved one''s death by providing compassionate support and clear explanations.
  • Managed sensitive information discreetly while maintaining strict confidentiality standards as mandated by the profession.
  • Input data into spreadsheets and databases.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Was responsible for arranging burial for individuals that where not claimed by family/friends.
  • Was responsible for arranging disinterment of a body for family/friends wanting to claim a body after it was buried by the City of New Orleans.

EMT-Basic/Medic

Lafourche Ambluane/Lafourche Parish Jail
07.2005 - 07.2006
  • Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
  • Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
  • Monitored patients' vital signs to assess condition and identify necessary medical interventions.
  • Took patient health histories and asked questions to determine cause of illness or injury.
  • Responded to emergency calls to provide immediate and life-saving medical care.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Administered first-aid treatment to reduce pain and minimize risk of complications.
  • Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
  • Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.

EMT-Basic

Lafourche Ambluance
08.2000 - 07.2005
  • Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
  • Assessed medical conditions of patients in pre-hospital settings.

Education

Bachelor of Arts - Psychology

Ashford University
San Diego, CA
08-2018

EMT-Basic -

South Lafourche Techical Collage
Galliano, LA
01-2000

High School Diploma -

South Lafourche High School
Galliano
01-1993

Skills

  • Team motivation
  • Store operations
  • Staff training and development
  • Delegation and supervision
  • Vital signs monitoring
  • Cardiopulmonary resuscitation
  • Triage management
  • Airway management
  • Psychiatric care
  • Positive attitude
  • Customer service
  • Data entry
  • Verbal communication
  • Dedicated team player
  • File maintenance
  • Strong problem solver

Timeline

Lead Key Holder

Dollar General
04.2023 - Current

Mental Health Director

New Orleans Coroner's Office
07.2006 - 04.2019

EMT-Basic/Medic

Lafourche Ambluane/Lafourche Parish Jail
07.2005 - 07.2006

EMT-Basic

Lafourche Ambluance
08.2000 - 07.2005

Bachelor of Arts - Psychology

Ashford University

EMT-Basic -

South Lafourche Techical Collage

High School Diploma -

South Lafourche High School

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Rachael Gagliano