KENA FRANCOIS
Universal Studios
Orlando,Florida
1
Certification
10
years of professional experience
Customer service professional with over 5 years of experience in hospitality, entertainment, and administrative environments. Proven ability to create positive guest experiences, manage high-volume operations, and ensure safety and satisfaction. Recognized for excellent communication skills, teamwork, and attention to detail. Bilingual in English and Creole.
Work History
Attractions Attendant
7 Years 10 Months- Operate and monitor attraction rides to ensure guest safety and compliance with park procedures.
- Provide clear safety briefings and engaging narrations, enhancing the guest experience for thousands daily.
- Recognized for reliability, strong communication, and maintaining high safety standards.
- Assist in guest issue resolution, creating a welcoming and inclusive environment.
Quality Assurance
2 Years- Monitor and evaluate sales and customer service calls for quality assurance.
- Provide feedback and recommendations to improve customer satisfaction and team performance.
- Maintain confidentiality and compliance with company standards.
Sales Associate/Photographer
2 Years 1 Month- Assisted customers in selecting and purchasing photos while providing excellent service.
- Handled cash transactions and packaged products accurately.
- Captured and enhanced guest photos to create memorable moments.
Education
High School Diploma
- General Business, Management, Psychology
Coursework in General Business, Management, and Psychology
Skills
Detail-oriented
Effective communication
Cultural sensitivity
Time management
Guest engagement
Guest Interaction
90 WPM Typing Speed
Fluent in English and Creole
Certification
- Certified Internet Web Professional
- Hospitality and Tourism Management – Florida Atlantic University
Timeline
Quality Assurance
HGV
01.2023 - 01.2025Read More
Attractions Attendant
Universal Studios
10.2018 - CurrentRead More
Sales Associate/Photographer
Universal Colorvision
06.2016 - 07.2018Read More
Seminole State College
from General Business, Management, Psychology
Read More
Eastside High School / Maynard Evans High School
High School Diploma
Read More