Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sebastian Holguin

Orlando,FL

Summary

Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.

Overview

3
3
years of professional experience

Work History

Attractions Attendant

Universal Orlando
05.2022 - Current
  • Enhanced guest experiences by efficiently operating rides and attractions with strict adherence to safety protocols.
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
  • Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
  • Delivered outstanding customer service by addressing guest concerns promptly and professionally.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Dominos Pizza Inc.
06.2021 - 10.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Responded to customer calls to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Bachelor of Science - Game Design

Full Sail University
Winter Park, FL
07.2023

Skills

  • multi-task and work independently in high stress situations
  • Customer Service
  • Adaptability
  • Strong Work Ethic
  • Complaint resolution
  • Data Entry
  • Data Collection
  • Critical Thinking
  • Technical Support
  • Detail-oriented
  • Customer Relationship Management
  • Interpersonal Relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Attractions Attendant

Universal Orlando
05.2022 - Current

Customer Service Representative

Dominos Pizza Inc.
06.2021 - 10.2021

Bachelor of Science - Game Design

Full Sail University

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Sebastian Holguin