Kena Williams
Dallas,TX
Summary
Dedicated and versatile professional with 30 years of experience in customer service and event management, seeking to enhance passenger experiences as a Flight Attendant with Southwest Airlines.Eager to combine exceptional customer service skills, event management expertise, and healthcare knowledge to ensure passenger comfort, safety, and satisfaction.
Overview
30
30
years of professional experience
Work History
Owner
Mocca Makeup & Skincare
01.1994 - 01.2024
- Built and managed a successful makeup and skincare business for 30 years
- Led a consultancy team, fostering a culture of excellence and customer satisfaction
- Formulated cosmetics with a focus on health and wellness, demonstrating commitment to safety and quality
- Worked on various filming sets, adapting to high-pressure environments and diverse teams
- Curated large-scale customer appreciation events, managing logistics and enhancing client relationships
- Provided compassionate support for families and loved ones by assisting with memorial services
- Grew business from a local startup to a nationally recognized brand
- Consistently maintained a 95% customer satisfaction rating
- Implemented eco-friendly packaging initiatives, reducing environmental impact by 30%
- Trained and mentored over 50 beauty consultants throughout business tenure
- Successfully organized and executed 20+ large-scale customer appreciation events
Marketing Manager
Black and Clark Funeral Home
10.2012 - 09.2023
- Developed and implemented promotional marketing strategies to enhance community engagement and brand visibility.
- Provided compassionate customer service, offering support and guidance to families during difficult times.
- Collaborated with team members to ensure a seamless experience for clients, addressing their needs with empathy and professionalism.
Education
Associate Degree - Respiratory Therapy
Dallas College
01.2004
Skills
- Exceptional customer service and interpersonal communication
- Safety awareness and ability to use safety equipment
- Food and beverage service experience
- Emergency response and first aid administration
- Attention to detail and efficient cabin preparation
- Conflict resolution and problem-solving in dynamic situations
- Clear communication and reporting skills
- Team leadership and collaboration
- Adaptability to fast-paced environments
- Multicultural sensitivity and diverse customer base experience
- Event planning and management
- Proficient in Microsoft Office Suite and CRM software
- CPR and First Aid certified
- Patient care and respiratory therapy knowledge
Accomplishments
- Grew business from a local startup to a nationally recognized brand
- Consistently maintained a 95% customer satisfaction rating
- Implemented eco-friendly packaging initiatives, reducing environmental impact by 30%
- Trained and mentored over 50 beauty consultants throughout business tenure
- Successfully organized and executed 20+ large-scale customer appreciation events
References
Available upon request
Transferableexperience
Implemented and maintained strict safety protocols in cosmetics formulation and application, Provided personalized service to diverse clientele, managing their needs and preferences, Built and maintained a loyal customer base of over 10,000 across all 50 states, Trained in CPR and first aid; experienced in handling high-pressure situations, Managed inventory and ensured cleanliness of workspace in beauty business, Coordinated complex schedules and managed timely client appointments, Led team briefings and maintained clear communication channels with staff and clients, Resolved customer complaints and mediated conflicts within the consultancy team
Timeline
Marketing Manager
Black and Clark Funeral Home
10.2012 - 09.2023
Owner
Mocca Makeup & Skincare
01.1994 - 01.2024
Associate Degree - Respiratory Therapy
Dallas College
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