Kenan Celik
Westminster,CO
Summary
Insightful Hospitality Management professional with 10 years of experience in all aspects of hotel management. Skilled in Guest Services, HR functions, employee satisfaction initiatives, financial audits and reconciliations. Currently pursuing knowledge in Information Technology and learning programming languages such as Python, JavaScript, and C++
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Human Resources Coordinator/Dual Night Audito
The Hiltons On Canyon/Homewood Suites
06.2021 - Current
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks. Mastered HRIS systems such as UKG Pro, iCIMS, and Business Intelligence.
- Created, implemented, and updated multiple tracking logs via Excel for purposes such as new hire onboarding, requisition status, employee training logs, various employee appreciation programs, and associate training course completion.
- Created, implemented, and managed various employee appreciation programs and activities such as Trailblazer of the Month, Canyon Cash reward program, and multiple employee appreciation rallies.
- Coordinate onboarding for all new hires and returning associates. Maintained human resources information system and kept employee files up to date and accurate. Responsibilities include sending/receiving proper documents (I.e. offer letter, background check, NURFs, drug tests, and HRIS forms), creating associate’s accounts, and enrolling in benefits.
- Audit multiple processes such as correct charging of room rates and applicable add-ons to guests, balancing house accounts with outside reporting tools, and ensuring proper payment authorizations are applied to both guests and house accounts.
- Report and rectify discrepancies in payment/authorization with both guests and house accounts.
Genius/ Product Specialist
Gebhardt Automotive Group/Gebhardt BMW
06.2020 - 06.2021
- Updated and organized on-the-lot inventory for BMW and the associated 28th Street location. This includes vehicle location, correct pricing of vehicles across various online platforms, and the update of logs if a vehicle is sold.
- Provided exceptional customer service to incoming and returning clients by providing facts about each BMW model and troubleshot questions or issues about a client’s vehicle. Quickly gained knowledge of BMW’s vehicle lineup and offerings. This includes differentiation of vehicle types, associated features and variations across lineup, and our complimentary services such as warranty and telecommunication features.
- Assisted sales team with various other tasks including transporting vehicles and exhibiting vehicles.
Front Office Supervisor
The Hiltons On Canyon/Embassy Suites In Boulder
10.2019 - 03.2020
- Supervised and directed the front desk team and daily operations.
- Accurately ran multiple reports that kept financial stability within the hotel, tracked incoming guest requests, and created a physical copy of our guest tracking system.
- Introduced various guest activities and products such as hot chocolate on snowy days, numerous gift shop products, and cooler for complimentary water bottles to enhance guest arrival experience.
Front Office Supervisor
Embassy Suites Denver Convention Center - Sage
03.2019 - 10.2019
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers. Often held the position of Manager on Duty during evening shifts.
Education
Hospitality Management - First 60 Credit Hours
Colorado State University
Fort Collins, COBachelor of Science - Hospitality Administration And Management
Florida International University
Miami, FL12.2018
Skills
- Human Resources Management
- Staff, Recruiting and Retention Management
- HRIS Proficiency
- Highly skilled in all Microsoft Office applications
- Financial Reporting and Records Management proficiency
- Account Balancing and ledger Reconciliations
Certification
Google IT Support Professional Certificate - Coursera Online 2023
IT HelpDesk Professional Course - Udemy 2023
Timeline
Area Human Resources Coordinator/Dual Night Audito
The Hiltons On Canyon/Homewood Suites
06.2021 - Current
Genius/ Product Specialist
Gebhardt Automotive Group/Gebhardt BMW
06.2020 - 06.2021
Front Office Supervisor
The Hiltons On Canyon/Embassy Suites In Boulder
10.2019 - 03.2020
Front Office Supervisor
Embassy Suites Denver Convention Center - Sage
03.2019 - 10.2019
Hospitality Management - First 60 Credit Hours
Colorado State University
Bachelor of Science - Hospitality Administration And Management
Florida International University
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