Kenbreanna Ray
assistant manager
Houston
Summary
Dynamic Assistant Manager excelling in team leadership, conflict resolution, and customer service. Proven ability to optimize operations and mentor staff, driving improvements in productivity and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Circle K
Houston, TX
04.2019 - Current
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Coordinated scheduling and staff assignments, enhancing team productivity and service efficiency.
- Led team meetings to communicate goals, track progress, and address operational challenges effectively.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Cafeteria Specialist
Aldine Independent School District
Houston, TX
12.2017 - 05.2019
- Supervised daily cafeteria operations, ensuring compliance with health and safety regulations.
- Developed and implemented menu plans to enhance nutritional value for students.
- Trained new staff on food handling procedures and kitchen equipment usage.
- Collaborated with vendors to source quality ingredients while managing inventory levels.
- Monitored student dietary needs, providing tailored meal options to accommodate restrictions.
- Supported coworkers as needed, demonstrating flexibility and adaptability in a fast-paced work setting.
Lead Sales Associate
Shell Gas Station
Houston, TX
03.2016 - 12.2017
- Supervised daily operations, ensuring compliance with safety and service standards.
- Trained and mentored new sales associates on customer service techniques and operational procedures.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a welcoming environment.
Retail Worker
Walmart
Houma, LA
09.2015 - 02.2016
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Managed inventory levels, restocked shelves, and maintained store organization.
- Operated cash registers efficiently, processing transactions accurately and swiftly.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Daycare Floater
Pleasant View Church
Houma, LA
06.2013 - 01.2015
- Supervised children's activities, ensuring a safe and engaging environment.
- Assisted educators in implementing lesson plans and daily routines.
- Monitored child behavior, providing guidance and support as needed.
- Coordinated with parents to address concerns and share developmental progress.
- Developed age-appropriate educational materials to enhance learning experiences.
Education
High School Diploma -
Terrebonne High School
Houma, LASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Conflict resolution
- Employee scheduling
- Recruiting and interviewing
- Adaptability and flexibility
- Verbal and written communication
- Inventory management
- Vendor relationship management
- Computer skills
Timeline
Assistant Manager
Circle K
04.2019 - Current
Cafeteria Specialist
Aldine Independent School District
12.2017 - 05.2019
Lead Sales Associate
Shell Gas Station
03.2016 - 12.2017
Retail Worker
Walmart
09.2015 - 02.2016
Daycare Floater
Pleasant View Church
06.2013 - 01.2015
High School Diploma -
Terrebonne High School