Kendaizsa Williams
Lexington,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Sales & Customer Service Associate
Massage Envy
06.2023 - 11.2024
- Provided exceptional customer support via phone, email, and chat channels.
- Resolved customer issues efficiently.
- Trained new team members on customer service protocols and tools.
- Developed and maintained positive relationships with customers to foster loyalty.
Front Office Receptionist
Premier Tax & Accounting
Lexington, KY
01.2019 - 03.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Store Manager/Sales Associate
Missy's Hallmark
08.2017 - 12.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Quality Inspector
American Specialty Cars
2014.08 - 2016.06
- Inspected product with accuracy, reporting problems or defects quickly.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Identified defects during cyclical checks.
Customer Service Representative
ACS
09.2010 - 05.2014
- Assisting members with refilling prescriptions
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Processing payments
- Tracking orders
Education
High School Diploma -
Bryan Station High School
Lexington06.2008
Skills
- Key Holder
- Inventory
- Scheduling
- Billing
- Data Entry
- Receptionist
- Microsoft Office
- Customer Service Skills
- Phone Etiquette
- Communication skills
- Quality Inspection
- Cash Handling
- Office Administration
- Assistant Retail Manager Experience
- Merchandising
- Hiring and Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales & Customer Service Associate
Massage Envy
06.2023 - 11.2024
Front Office Receptionist
Premier Tax & Accounting
01.2019 - 03.2021
Assistant Store Manager/Sales Associate
Missy's Hallmark
08.2017 - 12.2024
Quality Inspector
American Specialty Cars
2014.08 - 2016.06
Customer Service Representative
ACS
09.2010 - 05.2014
High School Diploma -
Bryan Station High School
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