Racquel Bratus
orlando,Florida
Summary
Healthcare-focused professional with a strong foundation in medical terminology and expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Motivated to contribute to a high-performing medical device sales team through strong work ethic, organization, and customer-focused service.
Overview
2024
2024
years of professional experience
Work History
Sales Associate
Massage Envy
2024 - 2025
- Assisted clients in selecting services to meet individual wellness needs.
- Educated customers on membership benefits and promotional offers.
- Collaborated with team members to enhance customer satisfaction and service delivery.
- Resolved customer inquiries and concerns promptly to foster positive experiences.
Personal Sales Assistant
Gucci
11.2023 - 01.2024
- Assisted clients with product selection, enhancing customer satisfaction and loyalty.
- Provided detailed product knowledge to clients, facilitating informed purchasing decisions.
- Monitored customer feedback, relaying insights to management for continuous service improvement.
Customer Service Representative
Publix
2023 - 2024
- Assisted customers with inquiries and issues, providing timely and effective solutions.
- Resolved complaints by identifying root causes and implementing appropriate corrective actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Health Sciences, Health Promotion
University of Central Florida
Orlando, FL12-2026
Skills
- Customer service
- Reliable and punctual
- Relationship building
- Conflict resolution
- Sales strategies
- Teamwork and collaboration
Timeline
Personal Sales Assistant
Gucci
11.2023 - 01.2024
Sales Associate
Massage Envy
2024 - 2025
Customer Service Representative
Publix
2023 - 2024
Bachelor of Science - Health Sciences, Health Promotion
University of Central Florida