Elora McGilvray
Spanish Fort,AL
Summary
Welcoming Front Desk Associate with 3 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Massage Envy
04.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cook and Cashier
Dickeys BBQ Pit
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Cashier
Hot Wheels Skating Ring
01.2021 - 06.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Front Desk Receptionist
McGilvray Dental
05.2021 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
James Madison High School
Online 2023
Skills
- Credit Card Handling
- Office Administration
- Hospitality Services
- Information Protection
- Bookkeeping
- Cash Handling
- Problem-Solving Skills
Timeline
Front Desk Associate
Massage Envy
04.2023 - Current
Cook and Cashier
Dickeys BBQ Pit
06.2022 - 08.2022
Front Desk Receptionist
McGilvray Dental
05.2021 - 07.2021
Customer Service Cashier
Hot Wheels Skating Ring
01.2021 - 06.2022
James Madison High School