Kendal Abernathy
Ardmore,AL
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance , productivity , and sales goals. Recruits, trains, develops and manages team of store associates and assistant managers. Reliable Store Manager that is always willing to travel and help out fellow store managers with various issues. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Journeys Shoes
Huntsville, AL
01.2024 - Current
- Supervised daily store operations to ensure optimal customer service and efficiency.
- Trained and mentored staff to enhance product knowledge and improve sales techniques.
- Developed promotional initiatives to drive foot traffic and increase sales revenue.
- Analyzed inventory levels and implemented strategies to reduce stock discrepancies.
- Established performance metrics for team members, enhancing accountability and productivity.
- Managed visual merchandising standards to create an engaging shopping experience for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Hibbetts Sports
Huntsville, AL
06.2022 - 01.2024
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated and maintained store signage and displays.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager
Hibbetts Sports
Hazel Green, AL
02.2021 - 06.2022
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
Shift Lead
Walgreens
Fayetteville, TN
01.2020 - 02.2021
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Handled cash register transactions accurately while providing excellent customer service.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Certified Pharmacy Technician
Walgreens
Fayetteville, TN
03.2019 - 02.2021
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Generated labels for compounded medications using an automated system.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
Physical Education Director
Boys and Girls Club
Ardmore, AL
01.2017 - 12.2019
- Developed and implemented physical education programs for students of all ages.
- Created and managed a budget for physical education equipment, resources, and supplies.
- Organized intramural sports tournaments to promote physical activity among students.
- Monitored student safety during physical activities and ensured proper supervision at all times.
- Arranged field trips to local parks and recreation facilities to enhance learning experiences.
- Collaborated with various departments to support and establish programs, lessons and student activities.
Education
High School Diploma -
Giles County High School
Pulaski, TN05-2017
Associate of Science - Busniess
Calhoun Community College
Tanner, AL12-2027
Skills
- Operations Management
- Employee Training
- Store Merchandising
- Shift Scheduling
- POS Systems
- Team Development
- Retail Inventory Management
- Training and mentoring
- Recruiting and Hiring
- Payroll Management
Accomplishments
- Highest Volume Store For Multiple Quarters.
- 2nd In Volume FYE 2024
- 1st In Volume Q1 FYE 2024
- Developed Multiple Associates Into Store Managers
- Consistently Highest Volume Store In The District
Certification
- CPR Certified
- Pharmacy Tech License
References
References available upon request.
Education and Training
other
Timeline
Store Manager
Journeys Shoes
01.2024 - Current
Store Manager
Hibbetts Sports
06.2022 - 01.2024
Store Manager
Hibbetts Sports
02.2021 - 06.2022
Shift Lead
Walgreens
01.2020 - 02.2021
Certified Pharmacy Technician
Walgreens
03.2019 - 02.2021
Physical Education Director
Boys and Girls Club
01.2017 - 12.2019
High School Diploma -
Giles County High School
Associate of Science - Busniess
Calhoun Community College