Kendal Biddle
Nottingham,MD
Summary
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Medstar Radiology
11.2023 - Current
- Coordinates patient appointments and manages scheduling to optimize efficiency
- Facilitates communication between patients and healthcare providers to enhance patient experience
- Answers high volume amount of calls, ranging from 70-90 per day
- Created form with landmarks for directions to our sites
- Assists building/changing scheduling templates
- Takes initiative to correct any scheduling errors when found
QA Auditor
Advanced Radiology
02.2021 - 11.2023
- Listens to live and recorded calls to monitor the quality of all agents in the Contact Center.
- Ensure agents are following scheduling process, provide exceptional customer service, and execute new initiatives or system/process enhancements
- Inform management of scheduler progress and/or repeated errors
- Provides written documentation of each call monitored, to be included as part of the overall agents' scorecard.
Pod Leader
Advanced Radiology
01.2020 - 02.2021
- Responsible for all activity in the pod
- Assists schedulers in any given tasks
- First line of management for schedulers
Patient Service Representative
Advanced Radiology
11.2016 - 02.2021
- Answers telephone to schedule patients for exams
- Prep patients, verify current information, and keep data safe
- Input clinical information to patients’ accounts
- Uses clerical skills in an office setting
Sales Associate
XO by Saxon’s
01.2016 - 11.2016
- Took in special orders for customers with fine jewelry
- Assisted customers find the piece that they need
- Provide friendly and knowledgeable customer service
Cashier
Walmart
10.2014 - 01.2016
- Work efficiently and effectively with fellow team members
- Solve complex guest problems without sacrificing quality service
- Maintain a clean and safe environment
Education
Medical Billing and Coding
Career Step
Online01.2020
Medical Office Assistant Certificate - undefined
Harford Community College
Bel Air, MD01.2016
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Aberdeen High School
Aberdeen, MD01.2015
Timeline
Patient Coordinator
Medstar Radiology
11.2023 - Current
QA Auditor
Advanced Radiology
02.2021 - 11.2023
Pod Leader
Advanced Radiology
01.2020 - 02.2021
Patient Service Representative
Advanced Radiology
11.2016 - 02.2021
Sales Associate
XO by Saxon’s
01.2016 - 11.2016
Cashier
Walmart
10.2014 - 01.2016
Medical Office Assistant Certificate - undefined
Harford Community College
undefined
Aberdeen High School
Medical Billing and Coding
Career Step