Kendal Buford

• Delivered consistently fast, friendly service, contributing to a 28% increase in positive customer feedback during evening shifts.
• Maintained organized, fully stocked shelves, helping boost impulse item sales by 36% across high‑traffic aisles.
• Achieved a 98% error free transaction rate, reducing voids and improving overall shift efficiency.
• Resolved customer issues calmly, helping decrease escalations by 15% and maintaining a positive store environment.

• Maintained high cleaning standards that contributed to a 42% improvement in guest room satisfaction scores during assigned shifts.
• Achieved a 80% compliance rate with sanitation and safety protocols, reducing re-clean requests across the department.
• Assisted coworkers during peak occupancy periods, helping the team increase overall floor completion

• Led a diverse crew of 10–15 employees, improving overall shift performance by 41% through coaching, accountability, and clear communication.
• Implemented upselling strategies and shift‑flow improvements that helped boost drive‑thru and stall sales by 33% during peak hours.
• Streamlined daily prep, inventory checks, and closing procedures, cutting operational delays by 30% across multiple shifts.

GPA: 3.75

National Honor Society

AVID Program

Student Council

Lee College Dual Credit Program