Kendal Campbell
Winter Haven,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for effective teamwork, adaptability, and achieving positive outcomes. Trusted for strong communication, empathy, and conflict resolution abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Communications Operator
Osceola County Sheriff’s Office
Kissimmee, FL
02.2023 - Current
- Provide direct support to sworn law enforcement officers by dispatching calls for service, including domestic violence incidents, disturbances, and crimes against persons.
- Obtain critical information from victims and callers experiencing crisis while maintaining professionalism, empathy, and control of the call.
- Relay accurate, timely information to responding officers via radio, CAD, and phone to support scene safety and effective resolution.
- Monitor officer status and location to ensure responder safety and adequate coverage.
- Maintain detailed and accurate documentation suitable for criminal investigations and court proceedings.
- Train and mentor new communications operators on police dispatch procedures, including high-risk and domestic-related incidents.
- Document trainee performance daily with legally defensible, performance-based evaluations in compliance with agency standards.
- Instruct trainees on determining appropriate response levels, prioritizing officer safety, and handling emotionally charged victim interactions.
- Ensure compliance with CJIS, FCIC/NCIC, and confidentiality requirements.
Assistant General Manager
McDonald’s
Sanford, FL
11.2021 - 08.2023
- Supervised staff, resolved customer conflicts, and handled sensitive personnel issues requiring discretion and fairness.
- Conducted hiring, scheduling, training, and performance management for large teams.
- Demonstrated leadership under pressure, accountability, and adherence to policy—skills transferable to law enforcement environments.
Department Manager / Swing Manager / Crew Member
McDonald’s
Orland, FL
02.2018 - 11.2021
- Progressed through increasing leadership roles, overseeing staffing, safety meetings, training, and compliance.
- Developed strong communication, documentation, and organizational skills.
Education
Bachelors - Criminal Justice
National University
San Diego, CA04-2024
Associates - undefined
Valencia College
Orlando, FL01-2022
Certification - Digital Photography Technology
Mid Florida Technical College
Orlando, FL05-2018
Skills
- Adaptability and flexibility
- Problem-solving
- Multitasking Abilities
- Listening skills
- Verbal and written communication
- Communications training officer (CTO)
- Interviewing
- Public safety telecommunicator (PST)
- Interpersonal communication
- Documentation and reporting
Certification
- Communications Training Officer (APCO International)
- Certified Emergency Telecommunicator
- Florida Department of Health - 911 Public Safety Telecommunicator (Valid through 02/01/2027)
- CJIS Security & Privacy Training (Expires 01/08/2027)
- CJIS FCIC/NCIC Limited Access Certification (Expires 01/08/2027)
- FEMA IS-100.C, IS-200.C, IS-700.C
- OUTEC - Online Universal Telecommunication
- CPR (Expires March 2026)
- Adobe Photoshop, Illustrator, PowerPoint, Word
AWARDS
Unit Citation- 12/10/2024
Timeline
Communications Operator
Osceola County Sheriff’s Office
02.2023 - Current
Assistant General Manager
McDonald’s
11.2021 - 08.2023
Department Manager / Swing Manager / Crew Member
McDonald’s
02.2018 - 11.2021
Associates - undefined
Valencia College
Certification - Digital Photography Technology
Mid Florida Technical College
Bachelors - Criminal Justice
National University