Nikiesha Campbell
Morris Plains
Summary
Adaptable professional with experience in emergency communications and data management. Known for strong organizational skills and analytical thinking, contributing to improved response times and accurate record-keeping. Seeking to leverage expertise to enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Communications Operator
New Jersey Department of Corrections-Northern State Prison
Newark, NJ
01.2024 - Current
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Accurately document officer call-offs and maintain detailed operational logs.
- Coordinate daily communications with over 85 correctional officers regarding scheduling updates and changes
- Prepare and distribute comprehensive staffing schedules for supervisory review.
Data Entry Machine Operator
Newark Municipal Court
Newark, NJ
01.2023 - 12.2023
- Entered traffic tickets, complaints, and case data into the court’s system
- Input and maintain accurate records for all case-related information
- Update records with payments, court dates, and case outcomes
- Review and verify data for accuracy before entry
- Performed audits to entered data ensuring completeness and correctness
- Identify and correct errors or discrepancies in records
Technician
New Jersey Motor Vehicle Commission (NJMVC)
Newark, NJ
02.2019 - 02.2022
- Processed high-volume customer transactions in compliance with federal and New Jersey regulations (registrations, abstracts, permits, driver’s licenses/IDs)
- Administered written driver’s license examinations and ensured proper testing procedures
- Verified customer identity using New Jersey’s 6-point ID verification system
- Maintained accuracy and attention to detail while handling sensitive personal information
- Delivered efficient, professional customer service in a fast-paced environment
- Resolved customer inquiries and issues while ensuring compliance with MVC policies
Intake Specialist/Counselor - Youth Department
Urban League of Essex County-AmeriCorps Member
Newark, NJ
01.2018 - 12.2018
- Conducted intake assessments for over 20 disengaged and high-risk youth per month to evaluate needs and readiness for services
- Administered TABE testing and assessed participants’ educational and social-emotional development
- Determined program eligibility and coordinated referrals to appropriate community resources
- Maintained accurate participant files and case documentation in compliance with program standards
- Communicated participant progress and compliance updates to parole and probation officers
- Supported outreach and recruitment efforts to engage eligible youth in program services
Education
Bachelor of Science - Public Administration
Kean University
Union, NJ05-2023
Associate of Science - Finance
Essex County College
Newark, NJ05-2019
Skills
- Strong attention to detail
- Fast typing speed
- Empathy and patience
- Radio operation
- Organizational skills
- Adaptability and flexibility
- Analytical thinking
Timeline
Communications Operator
New Jersey Department of Corrections-Northern State Prison
01.2024 - Current
Data Entry Machine Operator
Newark Municipal Court
01.2023 - 12.2023
Technician
New Jersey Motor Vehicle Commission (NJMVC)
02.2019 - 02.2022
Intake Specialist/Counselor - Youth Department
Urban League of Essex County-AmeriCorps Member
01.2018 - 12.2018
Bachelor of Science - Public Administration
Kean University
Associate of Science - Finance
Essex County College