Kendal Castaño
Summary
Bilingual English/Spanish interpreter and translator with over a decade of experience, specializing in insurance-related services. Proven expertise in over-the-phone, simultaneous, and consecutive interpretation for health, home, and auto insurance companies, as well as workers’ compensation claims. Adept at facilitating clear communication in high-stakes environments, including legal, medical, and customer service settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phone Interpreter
CCCS Embracing Culture
10.2023 - Current
- Provided simultaneous and consecutive interpretation for court proceedings, city council meetings, and housing authority discussions.
- Facilitated communication in legal, governmental, and community service settings.
- Interpreted for IEP meetings, therapy sessions, and medical professionals.
Phone Interpreter
TransPerfect
08.2021 - Current
- Over-the-phone interpretations for health, home, and auto insurance companies
- Supported workers' compensation claims, liaising between claimants, adjusters, and medical professionals
- Assisted insurance adjusters and customers with billing, policy information, recorded statements, and claims resolution
- Bill collecting, forbearance plans and customer service for mortgage companies and banks
Phone Interpreter
Language Services Associates
07.2021 - Current
- Provided interpretation for health insurance companies, doctor appointments, and mental health therapy sessions
- Facilitated communication for SNAP benefits, bankruptcy hearings, and public housing services
- Delivered accurate and culturally appropriate interpretations for sensitive insurance and legal matters
- Bill collecting, forbearance plans and customer service for mortgage companies and banks
- Interpreted for IEP meetings, therapy sessions, and medical professionals.
Translator
International Translation Services
09.2020 - Current
- Certified translation of legal and insurance-related documents, including contracts and official forms
- Delivered precise and contextually accurate translations of insurance policies and claims paperwork
Phone Interpreter
911 Interpreters
03.2020 - 07.2021
- Interpreted insurance-related calls for health clinics and government entities
- Assisted with asylum seeker support, emergency calls, and social services
- Ensured clear and confidential communication between insurance representatives and clients
Translator/Interpreter and Coordinator
Aselingua
04.2012 - 05.2018
- Project coordination and certified/official translations (Spanish and English) of legal documents, contracts, proposals, and construction site contracts.
- Simultaneous interpretation of presentations and seminars using radio transmission.
- Onsite interpretation for foreign visitors and business professionals.
- Graphic design for documents, diplomas, and birth certificates.
Education
Psychology
Universidad de San Buenaventura
Economics
Universidad Catolica de Pereira
Running Start Program - Interdisciplinary Studies
Clark Community College
Vancouver, WashingtonSkills
- Bilingual: Native fluency in English and Spanish
- Insurance-related interpretation
- Cold calling for sales
- Simultaneous and Consecutive interpretation
- Excellent written and verbal communication
- Proficient in Microsoft Word
- Proficient in Nuance PDF Converter
- Proficient in WordPress
- Proficient in CAT Tools (SDL)
- Customer service
Certification
- Academy of Interpretation, 40 hours of Medical Interpreting
- University of Cambridge, ESOL Certification (Teacher Knowledge Test)
- Universidad Pontificia Bolivariana, 560 hours of Spanish for Foreigners, Medellin, Colombia
Timeline
Phone Interpreter
CCCS Embracing Culture
10.2023 - Current
Phone Interpreter
TransPerfect
08.2021 - Current
Phone Interpreter
Language Services Associates
07.2021 - Current
Translator
International Translation Services
09.2020 - Current
Phone Interpreter
911 Interpreters
03.2020 - 07.2021
Translator/Interpreter and Coordinator
Aselingua
04.2012 - 05.2018
Economics
Universidad Catolica de Pereira
Psychology
Universidad de San Buenaventura
Running Start Program - Interdisciplinary Studies
Clark Community College
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