Kendal Crowley
New York,NY
Summary
Diligent college student with experience in several fields of the interpersonal side of business. Team player with outgoing, positive demeanor and proven skills in establishing rapport with patrons and ensuring their experience is positive. Motivated to maintain customer satisfaction and contribute to company success. Strives for quality, speed and process optimization. Patient, energetic and always ready to learn.
Overview
9
9
years of professional experience
Work History
Server
Pig & Publican
05.2023 - 08.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Farmer's Market Coordinator Retail & Beer Sales
Crooked Hammock Brewery
06.2021 - 08.2022
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, and marketing efficiently.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted in managing retail inventory levels, accurately processing shipments, and restocking merchandise as needed.
Childcare Provider
Freelance
06.2018 - 08.2020
- Maintaining health and hygiene of children.
- Discussing achievements and problems with parents and assisting in implementing solutions.
- Defusing and resolving conflicts.
- Fostering the practice of skills such as communication, patience, and problem solving.
Retail Sales Associate
Flying Tiger Copenhagen
09.2019 - 03.2020
- Greeting customers and offering them personal service and polite support to boost sales and customer satisfaction.
- Stocking shelves and creating appealing displays.
- Monitoring sales floor and displays, taking corrective actions such as restocking or organizing merchandise.
- Handling transactions.
Hostess
Johnny Rockets Restaurant
08.2017 - 05.2018
- Answering customer questions about hours, seating and menu information.
- Informing servers of newly seated parties for speedy service.
- Creating an inviting front-of house environment, greeting patrons and ushering them to their table or providing accurate wait times.
- Inspecting dining area for cleanliness, ensuring the presence of needed supplies.
Receptionist/Licensed Airbrush Artist
Walkin' On Sunshine
10.2015 - 03.2017
- Greeting clients and registering them and their parties into our system.
- Providing pre-appointment information as well as answering product and procedure questions.
- Answering phones, scheduling appointments and relaying messages.
- Handling transactions.
- Spray tanning clients.
Education
High School Diploma -
St. Marks
Wilmington, DEBachelor of Arts - Psychology
Marymount Manhattan College
New York, NY12.2024
Skills
- Critical thinking
- Multi-tasking strength
- Problem-solving
- Fast and efficient learner
- Conflict resolution
- Interpersonal skills
- Team player
Timeline
Server
Pig & Publican
05.2023 - 08.2024
Farmer's Market Coordinator Retail & Beer Sales
Crooked Hammock Brewery
06.2021 - 08.2022
Retail Sales Associate
Flying Tiger Copenhagen
09.2019 - 03.2020
Childcare Provider
Freelance
06.2018 - 08.2020
Hostess
Johnny Rockets Restaurant
08.2017 - 05.2018
Receptionist/Licensed Airbrush Artist
Walkin' On Sunshine
10.2015 - 03.2017
High School Diploma -
St. Marks
Bachelor of Arts - Psychology
Marymount Manhattan College
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