Kendal Medlock
Troup,TX
Summary
Exvellent Front End Manager at Brookshires Grocery Company with a proven track record in enhancing customer service and operational efficiency. Skilled in cash handling and employee supervision, I implemented process improvements that significantly reduced transaction times, while fostering a collaborative team environment to elevate service standards and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Front End Manager
Brookshires Grocery Company
Troup
02.2026 - Current
- Oversaw daily operations of front-end team, ensuring efficient customer service delivery
- Trained and mentored staff on best practices for checkout procedures and customer engagement
- Implemented process improvements to enhance transaction speed and accuracy
- Analyzed customer feedback to identify service gaps and develop targeted training initiatives
- Coordinated scheduling and staffing to optimize coverage during peak hours
- Managed inventory levels of front-end supplies, ensuring availability while minimizing waste
- Fostered a positive work environment through effective communication and team-building activities
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assistance Customer Experience Manager
Brookshires Grocery Company
Troup, TX
2024 - 2026
- Mentored team members, fostering an environment of learning and professional growth within the department.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Office Manager
Brookshires
Troup, TX
10.2020 - 2024
- Oversaw daily office operations, ensuring smooth workflow and efficiency across departments.
- Developed and implemented administrative procedures to enhance organizational effectiveness.
- Coordinated scheduling.
Office Cashier
Brookshires Grocery Company
Troup, TX
2015 - 2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Trained new staff on cash handling procedures and customer service standards.
- Developed and enforced best practices for cash handling and security protocols.
- Streamlined checkout processes, improving overall transaction speed and accuracy.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted with merchandising initiatives such as restocking items on shelves when needed.
- Maintained accurate cash drawer through diligent counting and organization of currency.
- Resolved customer disputes calmly and professionally, utilizing effective communication skills.
- Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
- Reduced wait times for customers by streamlining checkout processes and prioritizing tasks.
- Strengthened customer loyalty by offering personalized assistance in locating desired products or services within the store.
- Answered customer inquiries and clarified details regarding charges.
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Demonstrated flexibility in scheduling availability to meet varying needs of office operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Brookshires Grocery Company
Troup, TX
08.2011 - 2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Implemented best practices for cleanliness and organization at checkout areas.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
No Degree -
Tyler Junior College
Tyler, TXHigh School Diploma -
Arp High School
Arp, TX05-2012
Skills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
- Fraud prevention
- Operations management
- Listening skills
- Cash handling
- Team building
- Strategic planning
- Shrinkage control
- Credit returns processing
- Opening and closing procedures
- Goals and performance
- Relationship building and management
- Some skills with word/excel
Timeline
Front End Manager
Brookshires Grocery Company
02.2026 - Current
Office Manager
Brookshires
10.2020 - 2024
Cashier
Brookshires Grocery Company
08.2011 - 2015
Assistance Customer Experience Manager
Brookshires Grocery Company
2024 - 2026
Office Cashier
Brookshires Grocery Company
2015 - 2020
No Degree -
Tyler Junior College
High School Diploma -
Arp High School